Care Coordinator #923

Telus Health; Portland (OR); On-site; USD 34,000 - 39,000; Full time

Job summary

LifeWorks NW is seeking a Care Coordinator to provide clinical and administrative services that improve client care within medical and psychiatric settings. The role links clients to medical and psychiatric services and improves access across agency programs using a strengths-based, consumer-centered approach.

The position involves collaboration with an interdisciplinary team, maintaining confidentiality, and documenting in EHRs. Travel between sites is required as needed.

Qualifications

• Bachelor's degree in a behavioral science field or 3 years of relevant experience.
• Competency in cultural sensitivity and trauma-informed care.
• Proficient with Microsoft Office suite and EHR systems.

Responsibilities

• Provide Wellness Assessments to new and existing clients to support engagement with providers.
• Identify primary care and oral health providers for holistic care goals.
• Track referrals and outcomes to support program effectiveness.
• Coordinate referrals with other providers and collaborate with interdisciplinary teams.
• Maintain confidentiality and accurate documentation in EHR systems.
• Travel between sites and community settings as needed.

Skills

Cultural competency

Trauma-informed care

Education

Bachelor's degree in behavioral science

3+ years experience with adults with mental illness

QMHA credential eligibility

Tools

Microsoft Outlook

Microsoft Word

OneDrive

Excel

Teams

Electronic Health Records (EHR) system

Job description

At LifeWorks NW, our work strengthens the health and wellbeing of individuals and families at every stage of life. Our mission is to promote a healthy community through high-quality, culturally responsive mental health, addiction, and prevention services that create real, lasting change. Guided by our values of recovery and resilience, relationships, and results, we partner closely with clients and communities to reduce stigma and build pathways to stability and hope. If you want your work to make a meaningful difference beyond the walls of an office, we invite you to join us.

The Care Coordinator is responsible for providing a wide range of clinical and administrative services to improve client care within the medical and psychiatric setting; assisting in the coordination and linking of clients to medical and psychiatric services; and working to optimize service delivery by assisting with and facilitating improved access to clinical care across agency programs as part of a strengths-based, consumer-centered approach.

Location: This position is based out of LifeWorks NW's King site.

Pay/Benefits: $24.39-$28.05 per hour, plusbenefits

Salary Placement Notice

The posted salary range reflects the compensation potential for this role. Most candidates will be placed between the entry level and midpoint of the range, depending on their experience and qualifications. However, more seasoned professionals with extensive exact or similar experience may be considered for placement toward the higher end of the range. Final salary offers are made in alignment with internal compensation processes in accordance with Oregon Pay Equity laws.

Responsibilities

• Provide Wellness Assessments to all new and existing clients of Lifeworks NW to support clients in engaging with providers to meet holistic health and wellness goals. Also includes identifying primary care providers (PCP) and oral health providers.
• Use population segmentation and four quadrant model to identify clients in varying risk categories and provide targeted strategies to reduce risk and improve overall health and wellbeing.
• Participate in ED reduction strategies by tracking ED visits and providing outreach post discharge.
• Coordinate referrals with other providers in a timely and professional manner. Collaborate with interdisciplinary team and community services to ensure that any diseases, as well as preventative and health promotion needs, are addressed as part of the holistic, whole-person, culturally sensitive approach.
• Assist identified individuals with accessing needed physical and oral health care by bringing their situation to the attention of their treatment team and attending clinician.
• Work with interdisciplinary team to promote coordination of service delivery and prevent duplication of services ? including direct care coordination, skills training, and case management services.
• Administer outcome measurement tools and participate in data collection, including basic health screenings (blood pressure, weight, height readings, BMI calculations, etc.).
• Assist staff working with identified individuals with overcoming any barriers impeding access to physical and oral health care and supporting clients in maintaining health.
• Track referrals and their status on identified metrics to determine project effectiveness.
• Develop relationships with appropriate staff at medical and dental providers to assist treatment teams and attending practitioners as they help individuals access needed services and coordinate care.
• Identify care systems and services to assist in coordination of care with appropriate partners such as primary care providers, oral health providers, or other medical providers in consultation with team and supervisors.
• May provide cross coverage for other care coordinators on the team as well as psychiatric care coordinators.
• Maintain confidentiality of records relating to clients' treatment.
• Meet professional agency standards for documentation and accuracy of work, client care/customer service, attendance/punctuality, and teamwork as defined in the Performance Evaluation.
• Document all required client information into agency-specific Electronic Health Records system and maintain confidentiality with Personal Health Information; participate in site/program/team specific tracking systems such as reports and spreadsheets.
• Travels between sites or in the community when needed.
• Use Feedback-Informed Treatment service delivery approach to obtain and review feedback from clients regarding the fit and effectiveness of the services provided to them.

Required Qualifications

• A bachelor's degree in a behavioral science field from an accredited college/university OR three (3) years of full-time professional experience working with adults experiencing mental illness (preferably with adults experiencing severe and persistent mental illness.)
• Demonstrate the competencies outlined in OAR 309-016-0005 to become credentialed as a Qualified Mental Health Associate (QMHA) at the time of hire.
• Demonstrates cultural competency and trauma informed care in addressing barriers which may lead to lack of access and engagement.
• Good computer skills including a functional knowledge of Microsoft Outlook, Word, OneDrive, Excel and Teams. Ability to quickly learn proprietary software including Electronic Health Record system.

Preferred Qualifications

• The CADC credential is desired given the high occurrence of substance use/abuse.
• Clinical experience providing outpatient services or working in community health, with primary care is preferred.