Medical Compliance Coordinator

topdoglaw; New York (NY); Remote; USD 55,000 - 90,000; Full time

Job summary

TopDog Law is seeking a Medical Compliance Coordinator to own medical treatment coordination and compliance across a high-volume plaintiff personal injury caseload. You will connect clients, providers, case managers, and attorneys, monitor treatment, and address missed appointments and barriers to care.

This fully remote role emphasizes ownership, proactive follow-up, and comprehensive documentation to protect client outcomes and cases.

Qualifications

• Strong organizational skills to manage a high volume of clients and tasks.
• Excellent follow-through and attention to detail.
• Strong verbal and written communication skills.
• Ability to communicate compassionately with injured clients.
• Ability to identify problems and take action.

Responsibilities

• Monitor clients' medical treatment and identify missed appointments or gaps.
• Proactively contact clients who miss appointments and assist with rescheduling.
• Coordinate scheduling for physical therapy, orthopedics, pain management, and other providers.
• Track referrals, imaging, and specialist consultations to completion.
• Identify and resolve barriers to treatment such as transportation or language issues.
• Maintain regular client communication on treatment status and next steps.
• Follow up after significant appointments to capture new diagnoses or referrals.
• Maintain and escalate unresolved treatment issues with appropriate staff.

Skills

Strong organizational skills

Attention to detail

Verbal and written communication

Professional, compassionate client沟通

Problem solving and ownership

Outbound calling and follow-up

Accurate case-management notes

Job description

Our Story

TopDog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth — owning the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.

Over the past three years, we've grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale — intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability.

We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here.

The Opportunity

Our attorneys help injured people get back on track. But obtaining a great result for a client starts with making sure they receive the medical care they need and do not fall through the cracks.

We are seeking a Medical Compliance Coordinator to take ownership of medical treatment coordination and compliance across a high-volume plaintiff personal injury caseload.

This role serves as the connection between our clients, medical providers, case managers, and attorneys. You will monitor clients’ treatment, identify missed appointments and gaps in care, help clients overcome barriers such as scheduling or transportation, track outstanding referrals, and make sure treatment issues are addressed before they negatively affect a client’s recovery or case.

This is not simply a scheduling position. We are looking for someone who takes ownership. If a client misses an appointment, the job is not finished because the appointment was scheduled—the job is finished when we understand what happened, the issue has been addressed, and the client has a clear next step.

What You Will Own

In this role, you will be responsible for:

• Treatment Compliance: Monitor clients’ medical treatment and identify missed appointments, gaps in treatment, incomplete referrals, and other issues that could interfere with a client’s recovery or negatively impact their case.
• Missed Appointment Follow-Up: Proactively contact clients who miss appointments, determine why the appointment was missed, assist with rescheduling, and continue following up until the issue is resolved.
• Medical Appointment Coordination: Assist clients with scheduling and rescheduling appointments with physical therapy, orthopedics, pain management, neurology, diagnostic imaging, surgical specialists, and other medical providers.
• Referral Tracking: Track outstanding MRIs, diagnostic testing, specialist consultations, therapy referrals, surgical consultations, and other treatment recommendations to ensure they are completed.
• Transportation Coordination: Identify when transportation is preventing a client from attending treatment and assist with coordinating appropriate transportation resources.
• Barrier Resolution: Identify and help resolve issues preventing clients from treating, including scheduling difficulties, transportation problems, language barriers, provider communication issues, insurance or authorization issues, and other obstacles.
• Client Communication: Maintain regular communication with clients regarding their treatment status, upcoming appointments, missed visits, outstanding referrals, and next steps.
• Treatment Monitoring: Follow up after significant medical appointments to confirm attendance and identify new diagnoses, testing, referrals, procedures, or treatment recommendations that require additional follow-up.
• Closed-Loop Follow-Up: Maintain ownership of unresolved treatment issues until they are completed, resolved, or appropriately escalated. Every open issue should have a next action and follow-up date.
• Case Management Documentation: Maintain accurate and timely records of appointments, missed visits, client communications, referrals, transportation issues, treatment status, and compliance concerns in the firm’s case-management system.
• Compliance Reporting: Identify and track clients who have not treated within established timeframes and proactively address potential gaps before they become significant.
• Attorney and Case Manager Escalation: Promptly alert the appropriate attorney or case manager when a client repeatedly misses treatment, becomes unreachable, refuses recommended care, develops a significant treatment gap, or has another issue requiring higher-level intervention.
• Case Protection: Understand that consistent medical treatment and proper documentation are critical components of a personal injury claim and work proactively to prevent avoidable treatment issues from reducing the value of a client’s case.

What You Bring

Required:

• Strong organizational skills with the ability to manage a high volume of clients, appointments, referrals, and follow-up tasks simultaneously.
• Exceptional follow-through and attention to detail.
• Strong verbal and written communication skills.
• Ability to communicate professionally and compassionately with injured clients who may be dealing with pain, stress, transportation difficulties, work obligations, or other challenges.
• Ability to identify problems and take action rather than simply documenting them.
• Comfortable making frequent outbound calls and following up repeatedly when necessary.
• Ability to maintain accurate and detailed notes in a case-management system.
• Ability to prioritize urgent treatment and compliance issues in a fast-paced environment.
• Strong sense of ownership and personal accountability.
• Ability