Medical Clinic 1: Customer Service Representative - FT

Paylocity; Opp (AL); On-site; USD 30,000 - 38,000; Full time

Job summary

Paylocity is seeking a Customer Service Representative to support clinic operations by handling clerical tasks, scheduling appointments, checking in patients, and verifying insurance coverage. The CSR will answer phones and collaborate with the multidisciplinary team to ensure smooth patient flow.

The role requires a high school diploma or equivalent, BLS certification, basic computer skills, and strong communication.

Qualifications

• High school diploma or equivalent; an associate degree is preferred.
• BLS certification required.
• Basic computer skills required.
• Interpersonal skills- including customer relations, grammar, reading, and organizational skills.
• Excellent telephone etiquette and an outgoing personality.
• Ability to work accurately and efficiently under pressure.

Responsibilities

• Assist with clerical duties in the clinic(s).
• Make appointments for patients.
• Check in patients.
• Verify insurance coverage.
• Answer phones.
• Collaborate as a member of the multidisciplinary team.

Skills

Interpersonal skills

Telephone etiquette

Organizational skills

Basic computer skills

Reading

Grammar

Customer relations

Education

High school diploma or equivalent

Associate degree in medical office administration

Job description

Description

The Customer Service Representative (CSR) is responsible for assisting with clerical responsibilities in the clinic(s). CSR duties include making appointments for patients, assisting with clerical duties, checking in patients, verifying insurance coverage, answering phones, etc. Additionally, he/she is responsible for functioning well as a member of the multidisciplinary team.

Requirements

• High school diploma or equivalent. A two-year associate degree in medical office administration or work in the medical field is preferred.
• BLS certification required.
• Basic computer skills required.
• Interpersonal skills- including customer relations, grammar, reading, and organizational skills.
• Must have excellent telephone etiquette and an outgoing personality.
• Must have the ability to work accurately and efficiently while under pressure.