Medical Clinic 1: Customer Service Representative - FT

Mizell Memorial Hospital Incorporated; Northern (KY); Hybrid; USD 20,664,000 - 27,552,000; Full time

Job summary

Mizell Memorial Hospital Incorporated is seeking a Customer Service Representative to support clerical operations in our clinic(s). The role involves scheduling appointments, assisting with front-desk tasks, verifying insurance, and answering phones, while contributing as a cooperative member of our multidisciplinary healthcare team.

The CSR will handle patient flow with care and professionalism, maintain accurate records, and collaborate with clinicians to ensure smooth clinic operations and

Qualifications

• Must have high school diploma or equivalent. An associate degree in medical office administration or related medical field is preferred.
• BLS certification required.
• Basic computer skills required.
• Strong interpersonal, customer relations, grammar, reading and organizational abilities.
• Excellent telephone etiquette and an outgoing personality.
• Ability to work accurately and efficiently under pressure.

Responsibilities

• Assist with clerical duties in clinic(s).
• Make appointments for patients.
• Check in patients and verify insurance coverage.
• Answer phones and route calls appropriately.
• Collaborate with multidisciplinary team to support patient care.

Skills

Interpersonal skills

Customer relations

Telephone etiquette

Reading

Organizational skills

Education

High school diploma or equivalent

Associate degree in medical office administration (preferred)

Tools

Basic computer skills

Job description

Description

The Customer Service Representative (CSR) is responsible for assisting with clerical responsibilities in the clinic(s). CSR duties include making appointments for patients, assisting with clerical duties, checking in patients, verifying insurance coverage, answering phones, etc. Additionally, he/she is responsible for functioning well as a member of the multidisciplinary team.

Requirements

• High school diploma or equivalent. A two-year associate degree in medical office administration or work in the medical field is preferred.
• BLS certification required.
• Basic computer skills required.
• Interpersonal skills- including customer relations, grammar, reading, and organizational skills.
• Must have excellent telephone etiquette and an outgoing personality.
• Must have the ability to work accurately and efficiently while under pressure.