Medical Certification Program Manager

Nunez Community College; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Louisiana Department of Health seeks a Medical Certification Program Manager to oversee Home and Community-Based Service providers, ensure regulatory compliance, and support timely resolution of complaints and incidents. You will lead investigations, review licensing docs, and guide providers on regulatory expectations to safeguard patient care.

Strong data analysis and licensing experience help monitor program performance and ensure continuity of essential healthcare services for Louisiana

Qualifications

• Eligibility includes a health services license with required experience, or appropriate degrees with related experience.

Responsibilities

• Oversee regulatory management and compliance of Home and Community-Based Service providers and related staff.
• Review licensing documents and records for accuracy and regulatory adherence.
• Provide guidance on regulatory requirements and agency policies to providers.
• Monitor and resolve complaints and incidents to protect client health and safety.
• Analyze data from agency systems to identify compliance issues and inform decisions.
• Coordinate annual surveys and investigations with timely documentation.
• Manage licensing activities and changes to ensure timely processing.

Skills

Regulatory compliance

Data analysis

Complaint management

Licensing processes

Healthcare oversight

Education

Bachelor's degree

Master's degree

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Make a meaningful impact on the health and safety of Louisiana residents by joining the Louisiana Department of Health! As a Medical Certification Program Manager, you will help oversee Home and Community-Based Service providers, ensure regulatory compliance, and support the timely resolution of complaints and reported incidents. Bring your analytical skills and regulatory expertise to a vital role that strengthens provider accountability, promotes quality care, and helps protect thousands of Louisiana residents.

Eligibility

• A current Louisiana license in a health services field, health regulation field, or social services field plus four years of experience as a licensed practitioner in hospital or nursing home administration, health services, health regulation, or social services; OR
• A bachelor's degree plus four years of experience in hospital or nursing home administration, health services, health regulation, or social services; OR
• A master's degree in a health services field, health regulation field, or a social services field plus three years of experience in hospital or nursing home administration, health services, health regulation, or social services.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Oversee the regulatory management and compliance of Home and Community-Based Service providers, Case Management providers, and Direct Service Workers to ensure adherence to applicable state and federal requirements.

• Review and analyze provider applications, licensing documentation, and other records to ensure accuracy, completeness, and compliance with established regulations.

• Provide guidance and technical assistance to providers regarding regulatory requirements, agency policies, and procedures necessary to maintain compliance.

• Monitor the intake, assessment, and resolution of complaints and reported incidents involving licensed providers to ensure appropriate follow-up and protection of client health and safety.

• Analyze data from HSS databases and other agency systems to identify compliance issues, monitor program performance, and support informed decision-making.

• Prioritize, track, and coordinate annual surveys and complaint investigations, ensuring timely documentation, appropriate routing, and communication of findings.

• Manage licensing activities, address changes, and related regulatory processes to ensure timely processing, operational efficiency, and continuity of healthcare services for Louisiana residents.

Position-Specific Details:

Location: Office of the Secretary / Health Standards / East Baton Rouge Parish

Appointment Type:This position will be filled as aProbationary appointment

Cost Center: 3071040205

Position Number(s): 50357635

Contact Information

Deanda Thymes

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.