Call Center Lead

Mountain Family Health Centers; United States; Remote; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

403B retirement plan with 3% matching

7 Paid Holidays

124 PTO hours first year

Employee Assistance Program

FAMLI CO State Leave

Worksite Wellness Program

Job summary

Mountain Family Health Centers is hiring a Remote Call Center Lead to support the Call Center Supervisor and coach team members, ensuring high‑quality patient service over the phone and smooth administrative coordination.

The ideal candidate has a high school diploma or equivalent, is bilingual in Spanish and English, and has at least two years of call center or clinical administrative experience; credentials are a plus. Salary ranges from $24 to $27 per hour, with a full benefits package.

Qualifications

• Bi-lingual in Spanish and English required.
• Two years’ experience in a call center or providing administrative support in a clinical setting.
• Current credentials or certification preferred.

Responsibilities

• Lead the MFHC Call Center team and support the Call Center Supervisor.
• Provide high-quality customer service to patients over the phone.
• Coach coworkers and coordinate administrative tasks for the team.
• Serve as liaison between the call center and care coordination teams.

Skills

Bilingual Spanish-English

Education

High school diploma or equivalent

Job description

Remote

Salary Range:$24.00 To $27.00 Hourly

Join a mission-focused team, where we work every day to improve the health of our community by providing equitable and affordable medical, behavioral, and dental healthcare for all. As part of a dedicated, mission‑driven team, you’ll contribute to whole‑person, integrated care that supports patients across the region.

Build a meaningful career while enjoying life in a vibrant mountain community at a workplace committed to family‑friendly scheduling and true work–life balance. With year‑round access to skiing, hiking, biking, and a wide range of outdoor recreation, this is an ideal opportunity for individuals seeking both professional fulfillment and an exceptional quality of life. Enjoy a generous compensation and benefits package, including paid time off, sick leave, and dedicated wellness hours.

What is Mountain Family Health Centers? https://www.mountainfamily.org/careers-2/

What we have achieved:

• NCQA PATIENT CENTERED MEDICAL HOME
• TIER 1 MEDICAID PROVIDER
• HEALTH LINKS™ HEALTHY BUSINESS LEADER – 2021
• TOP FIVE COLORADO GOVERNOR’S AWARD FOR WORKSITE WELLNESS – 2019

General Purpose:

The Call Center Lead serves as a peer leader for the MFHC Call Center team and supports the duties of the Call Center Supervisor. The Lead is responsible for providing an ongoing good example to the team, high quality customer service to patients over the phone, answering questions from and providing coaching to coworkers, coordinating administrative tasks to be completed by the call center team, and serving as a liaison between the call center and care coordination teams.

Job Qualifications:

• High school diploma or equivalent.
• Bi-lingual in Spanish and English required.
• Two years’ experience in a call center or providing administrative support in a clinical setting.
• Current credentials or certification preferred.

Salary: $24-$27 per hour; DOQ

Benefits:

• Medical
• Dental
• Vision Insurance
• 403B retirement plan with 3% matching after 1 year of employment
• 7 Paid Holidays
• 124 PTO hours within the first year
• Access to Employee Assistance Program
• FAMLI CO State Leave
• Worksite Wellness Program
• and much more.