Medical Call Center Specialist: Patient Scheduling

DHR Health; Edinburg (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

DHR Health in Edinburg, TX is seeking a Call Center Representative for the Patient Administration division. The role focuses on answering and routing calls, scheduling appointments, and delivering high-quality service to patients and providers.

This position supports efficient operations and accurate documentation in the EMR system. Ideal candidates have receptionist experience, strong customer service skills, and proficiency with Microsoft Office.

Qualifications

• Minimum of one year receptionist or Patient Administration experience preferred.
• Previous experience in a high traffic medical office setting is preferred.
• Excellent customer service and interpersonal skills.

Responsibilities

• Route calls to the proper department using scripted greetings.
• Schedule, cancel, and reschedule patient appointments.
• Check-in patients and document registrations in the EMR as needed.
• Verify patient demographics and insurance information; collect co-pays when required.

Skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Tools

Microsoft Office

Job description

DHR Health in Edinburg, TX is seeking a Call Center Representative for the Patient Administration division. The role focuses on answering and routing calls, scheduling appointments, and delivering high-quality service to patients and providers.

This position supports efficient operations and accurate documentation in the EMR system. Ideal candidates have receptionist experience, strong customer service skills, and proficiency with Microsoft Office.