Medical Front Desk & Scheduling Specialist

Canopy Children's Solutions; Biloxi (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Canopy Children's Solutions in Biloxi, MS is seeking a Medical Office Assistant to greet clients, handle check-in, process payments, and support the outpatient clinic staff.

Responsibilities include verifying insurance, scheduling appointments, maintaining daily clinician schedules, and ensuring accurate patient records while upholding confidentiality.

The role requires a high school diploma and 1+ year front desk medical office experience; word-processing and basic computer skills are essential.

Qualifications

• Must have a high school diploma and 1+ years of front desk medical office experience.
• Prior word-processing experience required.
• Basic computer literacy required.

Responsibilities

• Greets clients and vendors entering the clinic in a pleasant, professional manner.
• Provide new clients with intake and new client forms as well as copies of clinic policies and legally required documents.
• Verifies insurance benefits for all new clients.
• Take payment upon check-in for all new and established clients.
• Responsible for reconciling end of day cash collections.
• Demonstrate the ability to enter, coordinate, and adjust patient appointments as needed for all clinicians.
• Demonstrate the ability to maintain and communicate multiple schedules for each clinician.
• Ensure that the clinic has daily schedules available to clinical staff.
• Coordinate with Manager and Medical Administrative Specialist to incorporate blocks into clinician’s schedule to identify all available time slots for scheduling purposes.
• Assist with creating and uploading the upcoming scheduled appointment report file into Tavoca on a daily basis to confirm appointments prior to 48 hours of service.
• Assist in maintaining Back Fill List for all clinicians via Microsoft Teams and all appointments canceled within 48 hours will be backfilled.
• Demonstrate the ability to effectively communicate and assist outside providers, physicians, and other referral sources in scheduling initial and follow-up appointments for clients.
• Provide excellent customer service to both clients and internal or external referral sources.
• Assist as needed in collecting and entering new patient demographics and update information as needed.
• Assist as needed in the office/clerical requirements in the clinic.
• Answer the phones exhibiting professional telephone etiquette within three rings.
• Attends staff meetings as required.
• Maintain confidentiality and adherence to the Organization’s policies regarding Protected Health Information.
• Assists in performing other duties as required by management.
• Meet Key Performance Indicators 100 % of the time.
• Must complete all required trainings within specified timeframes.

Skills

Front desk medical office experience

Word processing

Computer literacy

Education

High school diploma

Job description

Canopy Children's Solutions in Biloxi, MS is seeking a Medical Office Assistant to greet clients, handle check-in, process payments, and support the outpatient clinic staff.

Responsibilities include verifying insurance, scheduling appointments, maintaining daily clinician schedules, and ensuring accurate patient records while upholding confidentiality.

The role requires a high school diploma and 1+ year front desk medical office experience; word-processing and basic computer skills are essential.