Medical Call Center Representative (Remote - California Only)

Marquee Staffing; Los Angeles (CA); Remote; USD 25,000 - 30,000; Part time

Benefits offered by this job

Company laptop

Monitors and desk setup

Job summary

Marquee Staffing is seeking a part-time Customer Service Representative for a remote California-based role. You will handle inbound calls, emails, and scheduling for patients and caregivers, with about 75+ calls per day. Work from home with a company laptop and setup provided.

You will document interactions, provide eligibility/benefit information, and escalate issues as needed. Fluency in Spanish is a plus, but not required. Prior CRM/EHR experience is preferred.

Qualifications

• 2-3 years experience in a high-volume call center.
• Experience with scheduling and patient inquiries is a plus.
• Healthcare customer service experience is a plus.

Responsibilities

• Answer inbound calls, emails, and contacts in a fast-paced call center.
• Schedule appointments and resolve conflicts per protocols.
• Document updates in the internal system and provide eligibility/benefit information.
• Escalate concerns as needed to appropriate staff.

Skills

Call center experience

High volume calls

Bilingual Spanish (nice to have)

Education

High School Diploma or GED

Tools

CRM / EHR systems

Job description

Healthcare organization is seeking compassionate individuals to join their remote customer care team. The Customer Service Representative will be focused on inbound calls within the remote call center to assist patients, caregivers, and family membres with questions, scheduling, processing authorizations, portal access, general customer inquiry, and additional admin tasks as needed.

Equipment: Company provided Laptop, Headset, keyboard, mouse and Monitor

Location: Remote, Must be located in California

Schedule

Part Time - Monday to Friday 8AM - 12:30PM

Job Overview

Answer incoming phone calls, emails, and contacts in a fast paced call center environment [approx. 75+ calls per day] Screen, transfer, resolve and dispose of calls expeditiously. Effectively schedule of participant's appointments, including trouble-shooting conflicts or urgent needs, communicating with staff, family, providers, etc., and meeting appointment turn-around times as outlined by scheduling protocols Review, process, schedule and authorize orders Ensure timely documentation of all updates and communication is documented within internal system Provide eligibility status and benefit information for participants Address participant and provider inquiries Escalate concerns as needed

Job Requirements

• High School Diploma or GED Required
• 2-3 years experience in a call center environment with high volume in bound and out bound calls
• Fluency in Spanish is a plus, but not required
• Customer Service in a healthcare setting is a plus
• Must have prior experience with CRM or EHR/EMR platform
• Must have reliable high-speed internet connection at home (will be required to connect company laptop to router.)