Medical Call Center Representative - Full-time

Eastlake Cardiovascular, PC; Saint Clair Shores (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision through BCBS

Short-Term Disability

Paid holidays

PTO

Weekday schedule with 8-hour shifts

Job summary

Eastlake Cardiovascular, P.C. seeks a Call Center Representative to join our St. Clair Shores office.

This role offers a weekday schedule with no evenings or weekends and a collaborative environment with professional growth. We are seeking a dedicated Medical Call Center Customer Service Representative to support our call center, requiring exceptional telephone skills, attention to detail, and a warm and professional demeanor.

Qualifications

• Strong telephone and communication skills.
• Experience with medical call centers or healthcare settings preferred.
• Ability to manage a high volume of calls calmly.
• Proficient in documenting interactions in an EMR system.

Responsibilities

• Answer and manage incoming calls professionally and courteously, promptly addressing patient inquiries.
• Record detailed messages with patient information and urgency.
• Direct calls to the appropriate department or staff.
• Handle 100–150 inbound calls per day for a high-volume cardiology practice.
• Schedule, reschedule, and cancel appointments including tests and follow-ups.
• Verify insurance and obtain authorizations as needed.
• Maintain HIPAA compliance and document interactions in the EHR.
• Collaborate with nurses, physicians, and administrative staff.

Skills

Telephone skills

Customer service

Multitasking

Communication

Tools

Epic EMR

Job description

Position:Medical Call Center Representative - Full-time

Location: St. Clair Shores, MI

Job Id:226

# of Openings:1

Medical Call Center and Customer Service Representative - Full Time

St. Clair Shores, MI Location

Job Summary

Join Eastlake Cardiovascular, P.C., a leading cardiovascular practice, as a Call Center Representative. This role offers a weekday schedule with no evenings or weekends and a collaborative environment with professional growth.

We are seeking a dedicated and experienced full-time or part-time Medical Call Center Customer Service Representative to join our team. This role focuses solely on supporting our call center, requiring exceptional telephone skills, attention to detail, and a warm and professional demeanor. As the first point of contact for our patients calls, you will play a key role in delivering an outstanding patient experience while maintaining smooth office operations.

Eastlake Cardiovascular offers

• Competitive Benefits, including medical, dental, vision through BCBS
• Short-Term Disability (STD),
• Paid holidays
• PTO
• A weekly 8-hour shift schedule no nights or weekends

Responsibilities and Duties

• Answer and manage incoming calls professionally and courteously, promptly addressing patient inquiries, routing calls as needed.
• Record detailed and accurate messages, including patient name, date of birth, contact information, reason for the call, and urgency.
• Efficiently direct calls to the appropriate department, staff member, or healthcare provider.
• Manage 100-150 inbound call per day for high-volume cardiology practice, providing prompt, compassionate, and accurate patient service while maintaining a calm and efficient demeanor.
• Schedule, reschedule, and cancel appointments accurately and efficiently.
• Schedule cardiology appointments, diagnostic tests (such as echo, stress tests, Holter monitors), and follow-up visits while ensuring referral and insurance requirements being met.
• Answer general patient inquiries regarding office hours, directions, services, and basic procedures.
• Triage patient concerns and symptoms using established cardiology protocols, escalating urgent issues to clinical staff or on-call providers.
• Relay non-clinical test results or direct patients to the appropriate provider.
• Maintain HIPAA compliance while documenting all interactions in the EHR (such as EPIC, ECW, Cerner)
• Collaborate and communicate effectively with staff members, including nurses, physicians, and administrative staff.
• Verify insurance coverage, obtain authorizations, and communicate preparation instructions for cardiac procedures.

Qualifications and Skills

• Strong telephone and communication skills are a must, with the ability to manage a high volume of calls calmly and efficiently.
• Proficiency in using Electronic Medical Records (EMR) systems; Epic experience preferred.
• Excellent organizational skills with attention to detail and accuracy.
• Customer service-focused, with a positive, compassionate attitude towards patients and coworkers.
• Ability to multitask and prioritize in a fast-paced medical office environment.
• Self-motivated, team-oriented, and adaptable to evolving needs.
• Prior experience in a medical office or similar setting preferred.
• Competitive pay and benefits package, including medical, dental, and vision for full-time and ACA 30+ employees.
• 401k Option and Company paid Short-Term Disability for eligible full time
• Paid time off - vacation and sick time (Combined Time Off - CTO)
• A supportive and team-oriented workplace with a focus to work-life balance.
• Opportunities for professional growth within a supportive team environment.

Schedule

• Full-time position at our St. Clair Shores office. Part-time also available.
• Monday through Friday, 8-hour shifts with no night or weekend shifts.