Medical Office Call Center Representative

True Vine Concepts LLC; Los Angeles (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Paid Holidays

Job summary

True Vine Concepts LLC in Los Angeles is seeking a dedicated Phone Representative to be the first point of contact for patients. This role requires strong customer service skills, where you will handle inquiries, schedule appointments, and assist with patient needs effectively.

Applicants should have experience in customer service, preferably within health care, and strong communication skills. Benefits include medical, dental, and vision insurance along with paid holidays. This is a full-time position, requiring in-person work.

Qualifications

• Proven experience in customer service or call center roles, preferably in health care.
• Proficiency in English with strong verbal and written communication.
• Ability to analyze patient needs and provide appropriate solutions effectively.

Responsibilities

• Answer incoming calls and respond to patient inquiries.
• Schedule appointments and manage patient records efficiently.
• Handle customer complaints and resolve issues promptly.

Skills

Customer service experience

Strong communication skills

Multilingual abilities

Analytical skills

Job description

Summary

As a Phone Representative, you will be the first point of contact for our patients, ensuring they receive outstanding customer service and support. This role is vital in facilitating communication and enhancing the patient experience within our medical practice.

Responsibilities

• Answer incoming calls and respond to patient inquiries with professionalism and empathy.
• Schedule appointments and manage patient records efficiently using office software.
• Provide information about services offered and assist patients with their needs.
• Collaborate with medical staff to ensure seamless communication regarding patient care.
• Handle customer complaints and resolve issues promptly to maintain high satisfaction levels.
• Assist in maintaining accurate records of calls and appointments for reporting purposes.
• Support billing inquiries.

Qualifications

• Proven experience in customer service or call center roles, health care related.
• Strong communication skills, both verbal and written, with proficiency in English.
• Multilingual abilities are a plus to better serve diverse patients.
• Familiarity with office procedures and computer systems for record management.
• Ability to analyze patient needs and provide appropriate solutions effectively.
• Experience in client services or support roles is highly desirable.

Benefits

• Medical/Dental/Vision Insurance.
• Paid Holidays.

Job Details

Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Shift: 8-hour shift

Work Location: In person