Call Center Representative

Fair Haven Community Health Care; United States; Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Major medical, dental and vision

Tuition reimbursement

Paid Holidays

Generous PTO

Voluntary benefits (AFLAC plan, STD, &

Job summary

Fair Haven Community Health Care in the United States is seeking a Call Center Representative to support patients and clinical staff. You will manage a high volume of calls, schedule appointments, and input patient information accurately to ensure smooth patient flow.

The role requires a High School diploma or GED, bilingual English/Spanish, and excellent communication. Onsite training is provided, with the potential for remote work after successful onboarding and a defined training period.

Qualifications

• High School diploma or GED required.
• Associate's degree highly preferred.
• 1–2 years in a high-volume medical call center preferred.
• Bi-lingual English/Spanish required.
• Excellent phone etiquette and customer service skills are essential.

Responsibilities

• Triage calls and schedule new and existing patients with the appropriate provider.
• Answer a multi-line telephone system and direct calls efficiently.
• Accurately collect and input demographic and insurance data for all patients.
• Perform other related duties as assigned.

Skills

Bilingual English/Spanish

Communication skills

Customer service

Data entry

Education

High school diploma or GED

Associate's degree preferred

Tools

Electronic appointment scheduling

Electronic medical records system

Telephone system

Job description

Fair Haven Community Health Care

For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.

The Call Center Representative works closely with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records.

This position may offer the opportunity to work remotely after successfully completing an initial onsite training period.

Duties and responsibilities

The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to:

• Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center
• Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system
• Accurately acquire, confirm and input demographic and insurance information for all patients.
• Perform other related duties as assigned.

Qualifications

High School diploma, or GED is required. An Associate’s degree is highly preferred. Minimum of one to two year relevant work experience in a high volume medical call center highly preferred. The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual. Electronic appointment scheduling and data entry experience required. Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity. Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish is required.

Physical Requirements/Work Environment

• Variable 8 hr. shifts between 7am-8pm, including weekends as needed
• Minimal physical effort
• Must be able to operate computer and telephone continuously
• District travel as necessary

What we offer

• Major medical, dental and vision
• Voluntary benefits (AFLAC plan, STD, LTD & Life Insurance)
• Paid Holidays
• Generous Paid Time Off (PTO)
• Tuition reimbursement

Starting Salary: 23.19 hourly

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.