Medical Call Center Front Desk Specialist

Wilson County Memorial Hospital District; Floresville (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Wilson County Memorial Hospital District is seeking a front desk receptionist to answer calls, schedule appointments, and manage patient check-in/out at the Floresville facility. You will handle messages, fax communications, and provide directions to patients.

Fluency in Spanish is preferred, with a GED or high school diploma acceptable, and prior call center experience a plus. Responsibilities include direct patient interaction, information dissemination, and collaboration with clinical staff

Qualifications

• High school diploma or GED or equivalent experience.
• Fluent or conversational Spanish preferred.
• Experience in front desk or call center roles is a plus.

Responsibilities

• Answer incoming calls and route to appropriate personnel.
• Schedule appointments for family practice providers.
• Create telephone encounters for specialty offices.
• Handle refill requests within criteria and relay messages.
• Check in/out patients and collect copays when applicable.
• Maintain fax system and route incoming/outgoing faxes.
• Provide directions and information about the organization.

Skills

Bilingual Spanish

Call center experience

Customer service

Phone etiquette

Education

High School Diploma or GED

Job description

Wilson County Memorial Hospital District is seeking a front desk receptionist to answer calls, schedule appointments, and manage patient check-in/out at the Floresville facility. You will handle messages, fax communications, and provide directions to patients.

Fluency in Spanish is preferred, with a GED or high school diploma acceptable, and prior call center experience a plus. Responsibilities include direct patient interaction, information dissemination, and collaboration with clinical staff