Medical Billing Supervisor

The Vancouver Clinic, Inc. P.S.; Vancouver (WA); On-site; USD 38,000 - 53,000; Full time

Job summary

The Vancouver Clinic, Inc. P.S. seeks a detail-oriented Insurance Follow-Up/Claim Edits Supervisor to lead our Insurance Follow-Up team at the Vancouver Innovation Center in Vancouver, WA.

The role oversees claims processing, denial management, and insurance accounts receivable to ensure high-quality service and timely responses. The ideal candidate has an associate degree, at least two years in medical billing, and proficiency with Word and Excel.

Qualifications

• Associate's degree or equivalent in healthcare billing and collections.
• At least 2 years of experience in a medical business environment with knowledge of insurance billing regulations, reimbursement methods, and patient collections.
• Proficiency with Microsoft Word and Excel.
• Supervisory experience preferred.

Responsibilities

• Supervise a team of Patient Account Representatives.
• Oversee team performance by evaluating, tracking productivity metrics, and monitoring phone activity to ensure service standards.
• Resolve escalated patient concerns and ensure timely responses.
• Analyze AR trends and implement denial reduction strategies.
• Ensure compliance with insurance regulations, coding standards, and internal policies.

Skills

Detail-oriented

Supervisory experience

Healthcare billing knowledge

Education

Associate's degree in healthcare billing and/or collections

Tools

Microsoft Word

Microsoft Excel

Job description

Vancouver Clinic is seeking a detail-oriented Insurance Follow-Up/Claim Edits Supervisor to lead our Insurance Follow-Up team. This role oversees claims processing, denial management, and insurance accounts receivable while ensuring high-quality service and operational efficiency. Help us improve patient billing experiences and streamline insurance processes.

Location: The Vancouver Innovation Center (VIC), 18110 SE 34th Street - Vancouver, WA 98683

Schedule: Full time, Monday-Friday, 8:00am to 5:00pm

Hiring range generally starts at $28.02/hour and increases based on an evaluation of experience.

In this role you will

• Supervise a team of Patient Account Representatives
• Oversee team performance by conducting evaluations, tracking productivity metrics, and monitoring phone activity to ensure service standards are consistently maintained.
• Resolve escalated patient concerns and ensure timely responses
• Analyze AR trends and implement denial reduction strategies
• Ensure compliance with insurance regulations, coding standards, and internal policies

Requirements:

• Minimum of an associate's degree or equivalent experience in healthcare billing and collections required
• At least 2 years of experience in a medical business environment with strong knowledge of insurance billing regulations/requirements, reimbursement methods, and patient collections required
• Proficiency with Microsoft Word and Excel required
• Experience in a supervisory role preferred

This position may require that employees have and maintain an activated smartphone that receives text messaging and/or ability to have a required app such as authenticator apps as some job functions require use of multi-factor authentication (MFA).

Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas, is an essential function of all positions at the Clinic .

Pay Range: $27.47 - $38.46

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, along with an employer matching contribution up to 4%. Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE. Contact your Recruiter for full information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.