Medical Billing Representative - Customer Service

Vancouver Clinic; United States; Hybrid; USD 30,045 - 42,058; Full time

Benefits offered by this job

Health insurance

401k plan

Total Rewards Program

Job summary

Vancouver Clinic in Vancouver, WA seeks a patient billing specialist to support the billing and collections workflow. You will answer calls, negotiate payment plans, and handle inquiries with courtesy and accuracy.

Responsibilities include evaluating eligibility for financial assistance, processing bankruptcy and probate cases, and ensuring proper documentation and coding accuracy while maintaining high-quality customer service.

Qualifications

• High school diploma or equivalent.
• Minimum of one year experience in health care accounting within a medical office.
• Customer service experience required, preferably in a healthcare setting.

Responsibilities

• Answer calls and respond to patient inquiries about bills in a prompt, courteous manner.
• Identify delinquent accounts and contact patients to negotiate payment plans.
• Respond to collection agency correspondences and paperwork.
• Process accounts in work queues per department policies.
• Process bankruptcy and probate accounts.
• Evaluate patient eligibility for financial assistance adjustments.
• Initiate resolution of patient information requests per procedures.
• Provide quality customer service and resolve callers' concerns.
• Identify potential errors needing coding reviews or adjustments.

Skills

Customer service

Communication

Education

High school diploma

Job description

LOCATION:

Vancouver Innovation Center (18110 SE 34th St - Vancouver, WA 98683)

SCHEDULE:

Monday through Friday, 9:00 am to 5:30 pm. (Opportunity to work remotely after successful completion of training and certain metric requirements (approximately 3 months).

COMPENSATION:

Hourly compensation minimum is $22.25/hr. Hiring rate dependent on qualifications and professional experience.

RESPONSIBILITIES:

• Answer calls and responds to patient inquiries and/or problems regarding bills in an accurate, prompt, and courteous manner.
• Identify delinquent accounts and contact patients to negotiate a payment plan.
• Respond to collection agency correspondences and agency assignment paperwork.
• Thoroughly and timely work accounts in work queues as defined by policies and procedures.
• Process bankruptcy and probate accounts.
• Evaluate patient eligibility for financial assistance adjustment.
• Receive patient requests for information and adjustments. Initiates resolution as identified in department policies and procedures.
• Provide quality customer service and resolution to callers’ concerns.
• Responsible for identifying potential errors that require necessary coding reviews, corrections or adjustments.

Requirements:

• High school diploma or equivalent.
• Minimum of one year experience in health care accounting within a medical office required.
• Customer service experience required, preferably in a healthcare setting.

Pay Range:

$21.81 - $30.53

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

Benefits:

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment.

Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.).

We also offer a 401k retirement plan, along with an employer matching contribution up to 4%.

Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.