Medical Billing Specialist

Carepathic; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking remote medical receptionists to join their dynamic team. This full-time, work-from-home position offers the chance to support a U.S.-based medical practice by answering patient calls, scheduling appointments, and providing exceptional customer service. Ideal candidates will have experience in U.S. healthcare call centers or banking support, ensuring they can handle inquiries with professionalism and care. With full training provided, this role offers a unique opportunity to work with a reputable healthcare provider while enjoying the flexibility of a remote work environment.

Benefits

Work-from-home flexibility

Full training provided

Opportunity to work with a reputed U.S. healthcare provider

Qualifications

• Minimum 1 year experience in U.S. healthcare call center or medical receptionist.
• Excellent spoken and written English communication skills required.

Responsibilities

• Answer incoming phone calls from U.S. patients professionally and courteously.
• Schedule, reschedule, and confirm appointments using the medical practice’s system.

Skills

Call center experience

Proficiency in Microsoft Office

Experience with EMR systems

Knowledge of Medical Billing & Coding

Banking experience

Tools

EMR software

Scheduling tools

Job description

Qualifications

• Call center experience
• Proficiency in Microsoft Office
• Experience with EMR systems
• Knowledge of Medical Billing & Coding
• Banking experience

Full job description

We are hiring remote medical receptionists based in India to support a U.S.-based medical practice. This is a full-time, work-from-home position where you will answer incoming phone calls from patients, schedule appointments, and provide exceptional customer service.

Ideal candidates have experience working in a U.S. healthcare call center, U.S. medical office, or have answered phone calls for U.S. banks or insurance companies.

Key Responsibilities

• Answer incoming phone calls from U.S. patients professionally and courteously.
• Schedule, reschedule, and confirm appointments using the medical practice’s system.
• Accurately enter and update patient information in Electronic Medical Records (EMR).
• Assist callers with questions about services, insurance, billing, and clinic policies.
• Escalate urgent or emergency calls to the appropriate department.
• Perform administrative tasks as assigned by the practice.

Qualifications

• Minimum 1 year experience in U.S. healthcare call center, U.S. medical receptionist, or U.S. banking phone support.
• Excellent spoken and written English communication skills.
• Strong computer skills, including EMR software, scheduling tools, and Microsoft Office.
• Must have a quiet home office setup and high-speed internet.

Preferred Backgrounds

• Medical BPO process (U.S. clients)
• Virtual assistant for U.S. clinics or hospitals
• U.S. insurance or banking customer support (call handling)
• Experience with Athenahealth, Kareo, or similar EMR platforms (preferred but not required)

Additional Details

• Location: Work from home
• Working Hours: Monday to Friday, U.S. business hours (night shift IST)
• Work-from-home flexibility
• Full training provided
• Opportunity to work with a reputed U.S. healthcare provider

Job Type: Permanent

Schedule:

• Monday to Friday
• Night shift

Experience:

• Customer support: 1 year (Required)
• U.S. Healthcare: 1 year (Required)
• U.S. banking Customer support: 1 year (Preferred)