Medical Billing Specialist

Conservative Care Management Company; Springdale (AR); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid Time Off and holidays

401(k) retirement plan with company  匹

No weekend or evening shifts

Opportunities for growth and career发展

Supportive team environment

Job summary

Conservative Care Occupational Health (CCOH) in Springdale, Arkansas is seeking a Medical Billing Specialist to join our billing team. The role focuses on accounts receivable and collections while supporting daily billing operations and related duties in an in-person setting.

The ideal candidate will manage outstanding balances, communicate with clients and payers by phone and email, and maintain accurate billing records.

Qualifications

• High school diploma or equivalent required.
• Mid-level professional collections or accounts receivable experience with direct responsibility for following up on outstanding balances and securing payment.
• Experience communicating with customers, clients, payers, or account holders by phone and email regarding balances.
• Comfortable making collection calls and handling difficult conversations professionally.
• Strong attention to detail and ability to maintain accurate financial records.
• Strong organizational and follow-up skills with multiple accounts.
• Accurate data-entry skills; proficiency with billing, accounting, or practice-management systems and Microsoft Office.

Responsibilities

• Manage accounts receivable and collection activities to ensure timely payment.
• Contact clients, employers, insurance carriers, and other parties by phone and email regarding balances and payment status.
• Follow up on past-due accounts and document collection efforts.
• Research discrepancies and determine next steps for payment issues.
• Complete daily electronic and paper billing within timelines.
• Prepare, review, and submit invoices, claims, and statements.
• Post payments, adjustments, and notes in billing systems.
• Maintain accurate account records and respond to billing questions.

Skills

Communication

Detail orientation

Organizational skills

Data entry

Microsoft Office

Collections experience

Education

High school diploma or equivalent

Tools

SYSTOC

Job description

About Us

At Conservative Care Occupational Health (CCOH), we provide comprehensive occupational medicine and urgent-care services designed to keep employees healthy, safe, and work-ready. Our team takes pride in delivering exceptional, compassionate care with professionalism and efficiency.

We’re looking for a Medical Billing Specialist in the Northwest Arkansas area to join our billing team. This position will have a strong focus on accounts receivable and collections, while also supporting daily billing operations and other departmental needs.

Position Summary

The Medical Billing Specialist is responsible for supporting the day-to-day financial operations of our billing department, with a primary focus on collecting outstanding balances and ensuring timely payment of accounts.

This role will regularly communicate with clients and other responsible parties by phone and email regarding outstanding balances, process both electronic and paper billing, maintain accurate account documentation, and assist with additional billing and administrative responsibilities as needed.

The ideal candidate is organized, persistent, professional, and comfortable having direct conversations regarding outstanding balances and payment collection.

What You’ll Do

• Manage assigned accounts receivable and collection activities to help ensure timely payment of outstanding balances.
• Contact clients, employers, insurance carriers, third-party administrators, and other responsible parties by phone and email regarding outstanding balances and payment status.
• Follow up consistently on past-due accounts and document collection efforts accurately.
• Research account discrepancies, payment issues, and outstanding balances to determine appropriate next steps.
• Complete daily electronic and paper billing accurately and within established timelines.
• Prepare, review, and submit invoices, claims, statements, and other billing documentation.
• Post payments, adjustments, and account notes accurately within billing systems.
• Review account information for accuracy and update records as necessary.
• Respond professionally to billing questions and work with internal clinic teams and external contacts to resolve account issues.
• Maintain organized documentation and accurate records of billing and collection activity.
• Identify recurring billing or collection issues and communicate concerns to billing leadership.
• Maintain strict confidentiality of patient, employer, and financial information in accordance with HIPAA and company requirements.
• Assist the Billing Supervisor and billing team with additional billing, administrative, reporting, and departmental tasks as needed.

Schedule

This position is full-time, 40 hours per week, Monday through Friday, with no regular weekend or holiday hours.

This is an in-person position in Springdale, Arkansas and is not a remote role.

Benefits & Perks

• Comprehensive health, dental, and vision insurance.
• Paid Time Off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• No regular weekend or evening shifts.
• Opportunities for growth and advancement within the company.
• Supportive team environment and professional development resources.

Requirements

Minimum Qualifications:

• Live in the Northwest Arkansas area or be willing to relocate to the area.
• High school diploma or equivalent.
• Mid-level professional collections or accounts receivable experience, including direct responsibility for following up on outstanding balances and securing payment.
• Experience communicating with customers, clients, payers, or account holders regarding outstanding balances by phone and email.
• Comfortable making collection calls and professionally handling potentially difficult payment conversations.
• Strong attention to detail and ability to maintain accurate financial and account records.
• Strong organizational and follow-up skills with the ability to manage multiple accounts and priorities.
• Accurate data-entry skills.
• Proficiency with computer-based billing, accounting, or practice-management systems and Microsoft Office.
• Strong written and verbal communication skills.
• Ability to work independently, prioritize responsibilities, and meet deadlines in a fast-paced environment.

Preferred Qualifications:

• Medical billing collections or healthcare accounts receivable experience.
• Experience with occupational health or workers’ compensation billing.
• Experience with electronic and paper medical billing.
• Familiarity with EOBs, insurance claims, denials, and payment follow-up.
• Familiarity with ICD-10, CPT coding, and medical terminology.
• Experience with SYSTOC or other occupational health EMRs.
• Bilingual (English/Spanish).