Medical Billing RCM Software Support Specialist

Raintree Systems; Boise (ID); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Raintree Systems seeks an Associate Product Support Representative to assist clients with Medical Billing/RCM on our EMR platforms. You will focus on responsiveness, case management, and delivering high-quality answers while maintaining HIPAA-compliant practices.

The role emphasizes strong communication, problem solving, and the ability to work in a hybrid environment with quarterly in-office requirements. Prior SaaS or healthcare IT experience is preferred.

Qualifications

• Bachelor’s degree or relevant experience.
• 2+ years of software application support in SaaS.
• Medical Billing/RCM experience required.
• HIPAA compliant environment knowledge is a plus.

Responsibilities

• Provide support and guidance to clients on Raintree EMR platforms with focus on Medical Billing/RCM.
• Deliver exceptional customer service with a phone-first approach.
• Demonstrate effective communication through empathy and active listening to gather information.

Skills

Communication

Troubleshooting

Case management

Empathy

Active listening

Time management

Education

Bachelor's degree or relevant experience

Tools

EMR software

Job description

Raintree Systems seeks an Associate Product Support Representative to assist clients with Medical Billing/RCM on our EMR platforms. You will focus on responsiveness, case management, and delivering high-quality answers while maintaining HIPAA-compliant practices.

The role emphasizes strong communication, problem solving, and the ability to work in a hybrid environment with quarterly in-office requirements. Prior SaaS or healthcare IT experience is preferred.