RCM Medical Billing Support Specialist (Tier 1)

Raintree Systems; Phoenix (AZ); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Raintree Systems in Phoenix, AZ is seeking an Associate Product Support Representative (Tier 1) to assist clients with Medical Billing/RCM issues on our EMR platform. Location: Phoenix, hybrid 3-4 days in office.

You will troubleshoot, document cases, and provide timely updates while maintaining HIPAA compliance and a strong customer-first mindset. The role emphasizes troubleshooting, case management, and proactive knowledge sharing to improve our product and customer experience.

Qualifications

• 2+ years of software application support in a SaaS environment.
• Medical Billing/RCM experience required.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide support, technical solutions, and basic how-to guidance to clients on Raintree’s EMR platforms with a focus on Medical Billing/RCM inquiries.
• Provide exceptional customer service – always remain positive and respectful, taking a phone-first approach.
• Document and manage client cases with follow-up dates/times and meet commitments.
• Demonstrate exceptional troubleshooting skills to isolate causes and recreate problems.
• Manage knowledge base content and link articles to cases.

Skills

SaaS experience

Healthcare IT

Troubleshooting

Job description

Raintree Systems in Phoenix, AZ is seeking an Associate Product Support Representative (Tier 1) to assist clients with Medical Billing/RCM issues on our EMR platform. Location: Phoenix, hybrid 3-4 days in office.

You will troubleshoot, document cases, and provide timely updates while maintaining HIPAA compliance and a strong customer-first mindset. The role emphasizes troubleshooting, case management, and proactive knowledge sharing to improve our product and customer experience.