Medical Billing Customer Service Representative

Charleston ENT & Allergy; Charleston (SC); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Bonuses

Recognition

Growth opportunities

Job summary

Charleston ENT & Allergy in Charleston, SC is seeking a Medical Billing Customer Service Representative to join the Central Billing Office. You will be the first contact for patients with billing questions, assist with account resolutions, and help ensure timely payments.

This role requires strong communication, detail orientation, and proficiency with Microsoft Office; prior healthcare billing experience is a plus.

Qualifications

• At least one year of experience in a customer service role.
• Excellent communication, organizational, and time management skills.
• Proficiency in computer applications, including Microsoft Office.
• Knowledge of patient billing, claims submission, and insurance requirements is a plus.
• Previous collections experience in a healthcare setting is a bonus.

Responsibilities

• Represent the practice with professionalism and handle inbound patient calls.
• Explain financial responsibilities and insurance coverage to patients.
• Assist patients with resolving claims and addressing past-due balances.
• Set up and manage payment plans to ensure timely payments.
• Make outbound calls to support collections efforts.
• Respond promptly to patient inquiries to provide excellent service.
• Collaborate with team members who share your dedication to customer care.

Skills

Customer service

Communication

Organization

Time management

Microsoft Office

Problem solving

Research

Billing knowledge

Healthcare collections

Tools

Microsoft Office

Job description

Medical Billing Customer Service Representative

West Ashley | Administrative | Central Billing Office, CBO

Job Description

About Charleston ENT & Allergy

Founded in 1997, Charleston ENT & Allergy has rapidly grown to become South Carolina's largest private practice specializing in ear, nose, throat, allergy, and audiology care. Our success is built on the talents and dedication of our incredible team - from our award-winning physicians and audiologists to our caring support staff and administrators. Join us, and you'll be part of a team where people are our most valuable resource.

About the Role

We're looking for a dedicated Customer Service Representative to join our CBO/Billing Department. In this role, you'll serve as the first point of contact for patients with billing and account questions. You'll assist with account resolutions, ensure prompt payment of balances, and work closely with insurance providers to address claims issues and denials.

If you are detail-oriented, organized, and passionate about helping others, this is the perfect opportunity for you!

What You'll Do

• Represent our practice with professionalism and handle inbound patient calls.
• Explain financial responsibilities and insurance coverage to patients.
• Assist patients with resolving claims and addressing past-due balances.
• Set up and manage payment plans to ensure timely payments.
• Make outbound calls to support collections efforts.
• Respond promptly to patient inquiries to provide excellent service.
• Collaborate with team members who share your dedication to customer care.

Why Join Charleston ENT & Allergy?

• Be part of a supportive team where your contributions are valued.
• Hard work is rewarded with bonuses, recognition, and opportunities for growth.
• Make a real difference in the lives of patients and their families.

What You'll Bring

• At least one year of experience in a customer service role.
• Excellent communication, organizational, and time management skills.
• Proficiency in computer applications, including Microsoft Office.
• Strong problem-solving and research abilities.
• Knowledge of patient billing, claims submission, and insurance requirements is a plus (but not required).
• Previous collections experience in a healthcare setting is a bonus.