Medical Billing & Collections Generalist

Rotech Healthcare Inc.; Louisiana (MO); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Generous paid time off

Health insurance

401(k) plan

Life insurance

Employee Assistance Program (EAP)

Job summary

Rotech Healthcare Inc. is seeking a Billing Collection Generalist for our Billing Center. You will complete special projects as assigned by the Billing Center manager (BCM) or supervisor (BCS), ensuring tasks are handled effectively and efficiently.

Pay starting at $15 per hour. Mon-Fri schedule with flex hours between 7am–5pm. Work From Home after successful completion of in-office training and meeting expectations with management approval.

Qualifications

• High school diploma or GED required.
• One to three years of related experience preferred.
• Strong customer service background.
• Experience in medical field and administrative record management preferred.

Responsibilities

• Review re-billing audits for accuracy and obtain supervisor approval before posting.
• Contact payer, patient or location as appropriate.
• Document all work in iWorkQ via notes and patient notes in eIntake.
• Maintain good communication with locations and payers.
• Process all adjustments within iWorkQ.
• Process doctor and insurance changes in eIntake.
• Report payer trends to supervisor to facilitate payment.
• Resolve emails from supervisor/manager within 48 hours.
• Review patient information to determine why the claim is unpaid.
• Assess adjustments for validity and practicality.
• Handle special projects as directed by supervisors.

Skills

English communication

Multi-tasking

Time management

Teamwork

Discretion & confidentiality

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Job description

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service,andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Summary

We are seeking a dedicated Billing Collection Generalist for our Billing Center. In this position you are responsible for the completion of special projects as assigned by the Billing Center manager (BCM) or supervisor (BCS), working directly with them to ensure all projects are handled effectively and efficiently.

Pay starting at $15

• Mon-Fri scheduled shift / flex hours between 7am - 5pm
• Work From Home after successful completion IN OFFICE TRAINING and are meeting expectations with management approval

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• All manual re-billingaudits are reviewed for accuracy and turned into supervisor for approval before posting, insures release of claim
• Contacts payer, patient or location as appropriate
• Documents all work done in iWorkQ via notes and patient notes in eIntake
• Ensures good communication with locations and payers
• Processes all adjustments within iWorkQ
• Processes doctor and insurance changes in eIntake
• Reports to BCC Supervisor any payer trends preventing payment
• Resolves emails from BCC Supervisor/BCM within 48 hours
• Reviews patient information in IMBS and eIntake to determine why the claim is unpaid
• Reviews patient information in IMBS to determine if an adjustment is valid
• Special Projects as assigned by the BCD with specific instructions as to how to complete and when to complete by
• Works with BCC Supervisor and Team Lead on resolution of payer and patient issues
• Performs other duties as assigned

Qualifications

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• One to three years of related prior work experience in a team-oriented environment
• Experience in medical field and administrative record management, preferred
• Strong customer service background

Skills and Competencies

• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

• Lifting may be required at times
• Requires sitting, walking, standing, talking and listening
• Requires close vision to small print on computer and/or tablet and paperwork

Rotech Information

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commissionfor Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement(as applicable)
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSA
• Medical, prescription, dental, and vision coverage
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings Solutions programs
• Hepatitis B (HEPB) and TB vaccinations

Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse : https://info.flclearinghouse.com/

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.