Medical Billing & Collections Specialist (ICT)

Rotech Healthcare Inc.; United States; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision coverage

401(k) plan

Employee discounts

Job summary

Rotech Healthcare Inc. seeks a Medical Billing & Collections ICT Specialist to join the Billing Center. You will ensure timely insurance changes are billed, manage RIE 5010, and take proactive steps for timeliness.

The role offers Mon–Fri hours with potential Work From Home after successful in-office training and management approval, within a supportive, patient-focused healthcare environment.

Qualifications

• High school diploma or GED required.
• Preferred: experience with medical billing and billing reimbursement.
• Preferred: medical terminology knowledge.

Responsibilities

• Review manual re-billing audits for accuracy and obtain supervisor approval before posting.
• Contact payer, patient or location as appropriate.
• Document work in eIntake notes and NATs.
• Obtain and include necessary authorizations.
• Maintain communication with locations and payers and identify errors.
• Process adjustments in billing system.
• Process insurance changes in eIntake and Billing system.
• Escalate trends to supervisor and resolve emails promptly.

Skills

Mathematical calculations

Effective communication (English)

Confidentiality

Multi-tasking

Teamwork

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Locations: Lafayette, Indiana

Categories: Customer Service/Support

Req ID: 28244

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we’re more than a medical equipment provider— we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you’re a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Summary

We are seeking a dedicated Medical Billing & Collections Information Communication Technology (ICT) Specialist to join our Billing Center (BC) department here at Rotech. This position is responsible for ensuring insurance changes are billed timely, RIE 5010 is managed and proactive steps are taken to ensure timeliness.

• Mon – Fri scheduled shift / flex hours between 7am - 5pm
• Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• All manual re-billing audits are reviewed for accuracy and turned into supervisor for approval before posting, insures release of claim
• Contacts payer, patient or location as appropriate
• Documents all work done in via eIntake notes and NATs
• Ensures appropriate authorizations are obtained/included
• Ensures good communication with locations and payers, including identified errors
• Must be willing to problem solve and the ability to accept changes
• Processes adjustments within billing system
• Processes insurance changes in eIntake and Billing system as applicable
• Reports to Supervisor any payer, location, or other trends identified
• Resolves emails from BCC Supervisor/BCM within timely standards (BCC Billing Center Supervisor; BCM Billing Center Manager)
• Review and maintain OIP at standard
• Verifies insurance information to ensure accuracy
• Verifies the accuracy of the information in eIntake compared to information on the various reports
• Performs other duties as assigned

Qualifications

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)

  Required Education and/or Experience

  • High school diploma or GED equivalent, required

  Preferred Education and/or Experience

  • Experience with medical billing practices and of billing reimbursement, preferred
  • Experience in medical field and administrative record management, preferred
  • One year of related work experience, preferred
  • Medical terminology, preferred

  Skills and Competencies

  • Accurately perform simple mathematical calculations
  • Effectively communicate in English; both oral and written
  • Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
  • Maintain confidentiality, discretion and caution when handling sensitive information
  • Multi-task along with attention to detail
  • Self-motivation, organized, time-management and deductive problem solving skills
  • Work independently and as part of a team

  Machines, Equipment and Technical Abilities

  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications; Outlook, Word and Excel
  • Office equipment; fax machine, copier, printer, phone and computer and/or tablet

  Physical Demands

  • Lift and carry office equipment at times
  • Requires sitting, walking, standing, talking and listening
  • Requires close vision to small print on computer and/or tablet and paperwork

  Rotech Information

  Benefits

  • Generous paid time off and paid holidays
  • Overtime pay for non-exempt positions (as applicable)
  • Commission for Account Executives
  • Bonus and incentive opportunities
  • Fixed and variable car reimbursement for Area Managers and Account Executives
  • Car, mileage, and telephone reimbursement (as applicable)
  • Employee discount and recognition programs
  • Employee Assistance Program (EAP)
  • 401(k), HSA, and FSA/Dependent Care FSA
  • Medical, prescription, dental, and vision coverage
  • Life insurance, disability, accidental death, identity protection, and legal services
  • Meru Health mental health and Mercer SmartConnect Medicare programs
  • Livongo Diabetes and High Blood Pressure programs
  • Healthcare Bluebook and RX Savings Solutions programs
  • Hepatitis B (HEPB) and TB vaccinations

  Thank you for your interest in Rotech Healthcare Inc.

  Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

  Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.