Medical Billing & Collections Supervisor (Accounts Receivable)

Rotech Healthcare; Lafayette (IN); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Generous PTO

Medical coverage

401(k)

Job summary

Rotech Healthcare Inc. in Lafayette, IN is seeking an experienced Medical Billing & Collections AR Team Supervisor who will oversee the Billing Center Accounts Receivable and Collections staff and supervise activities to align with billing & collections policies.

You will lead a team to promote patient quality, employee satisfaction, and AR management, ensure compliance, and drive productivity while supporting audits and continuous process improvements.

Qualifications

• High school diploma or GED equivalent, required.
• 3–5 years supervisory experience highly desired.
• 2+ years billing and collections experience highly desired.
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME).

Responsibilities

• Oversee the Billing Center AR/collections staff and activities to ensure policy compliance.
• Provide guidance and coaching to staff to improve productivity and accuracy.
• Assist in audits and investigations and support hiring decisions as needed.
• Monitor performance metrics and drive continuous improvement across the team.
• Coordinate with payers and internal departments to resolve issues promptly.

Skills

English communication

Team leadership

Attention to detail

Multitasking

Time management

Organizational skills

Independent worker

Education

High school diploma or GED

Tools

Microsoft Excel

Outlook

Microsoft Word

Internet research

Job description

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Summary

We are seeking an experienced Medical Billing & Collections AR Team Supervisor. In this role you will be responsible for the oversight of the Billing Center Accounts Receivable and Collections staff. You will be supervising the activities of the employees to ensure the efficient use of resources in accordance with billing & collections policies and process flow in ways that consistently promote patient quality, employee satisfaction, and accounts receivable management.

Essential Job Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Aggressively manages all non-compliance in a timely, complete and professional manner
• Assist in internal and external audits and investigations (e.g. Compliance Audits, internal company audits, and payer audits)
• Assist in interviews and recommendations to the BCM for the hiring of best qualified candidates
• Conducts employee counseling as needed for attendance, work performance, and policy violations
• Ensures all productivity standards are met in a timely manner through measuring, monitoring and feedback
• Ensures communication with payer
• Ensures team members maintain full compliance with policy requirements outlined in the employee handbook and BCC policies and procedures
• Gathers and analyzes information in order to provide recommendations on various issues
• Identifies team and individual training needs and assists in developing plans for immediate and long-term performance improvements
• Monitors and documents employee performance and provides feedback to billing members, emphasizing continuous improvement
• Prioritizes and plans work activities of billing staff while striving to increase productivity and efficiencies
• Provides direction to billing staff and resolves problems in a timely and professional manner
• Responsible for properly communicating updated relevant changes and ensuring staff understands all relevant updates
• Responsible for the filing and maintenance of all reports as required by company policy and procedure
• Reviews adjustment request forms, related keying of audits and ensures all adjustments are approved in a timely fashion
• Reviews all applicable reports for accuracy and missing information and takes appropriate steps to audit, correct, reconcile and follow-up to completion and approval
• Reviews applicable audits for completeness, unusual items and charges, and follows up on any discrepancies
• Run all applicable reports timely and delegates or distributes as required
• Performs other duties as required or assigned
• Ensures billing staff are practicing safe work habits to ensure a safe work environment
• Manages all direct reports within their team by reviewing workflow; inquiring about issues, delegating workload, ensuring work is being completed, and communicating changes in requirements
• Manages difficult customer or employee situations; and responds promptly to customer or employee requests
• Performs other duties as assigned

Qualifications

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• Three to five years of supervisory experience or prior work experience in a team oriented environment highly desired
• A minimum of two years of experience in billing and collections is highly desired
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)

Skills and Competencies

• Accurately perform simple mathematical calculations
• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

• Lift and carry office equipment at times
• Requires sitting, walking, standing, talking and listening
• Requires close vision to small print on computer and/or tablet and paperwork

Rotech Information

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commissionfor Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement(as applicable)
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSA
• Medical, prescription, dental, and vision coverage
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings Solutions programs
• Hepatitis B (HEPB) and TB vaccinations

Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.