Medical Billing Call Specialist

Valley Women's Health; Provo (UT); On-site; USD 19,000 - 28,000; Full time

Job summary

Eddy is seeking a dedicated front desk associate for a Provo, UT medical office. The role emphasizes patient information delivery, payment processing, and high-quality customer service in a fast-paced environment.

Ideal candidates maintain calm professionalism under pressure, communicate clearly, and multitask between calls and chats. Familiarity with Microsoft Office and prior office experience are valued; bilingual applicants are encouraged to apply.

Qualifications

• Excellent communication and customer service skills.
• Ability to stay calm and professional in stressful situations.
• Strong listening and problem-solving abilities.
• Proficiency with Microsoft Office (Word, Excel).
• Experience in medical office, billing, call center, or customer service preferred.
• Medical billing experience preferred, but willing to train the right candidate.
• Must be comfortable on the phone most of the workday.
• Bilingual applicants encouraged to apply.

Responsibilities

• Provide patients with information about office policies, procedures, and services.
• Ability to collect patient payments and verify patient information.
• Provide excellent customer service by addressing inquiries and resolving issues timely.
• Strong communication and customer service skills while handling calls and patient chats.
• Follow procedures and policies and report needed changes or patterns.
• Able to sit for long periods while typing and speaking.

Skills

Communication

Customer service

Problem solving

Calm under pressure

Multitasking

Phone etiquette

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Monday thru FridayHours: 8:15am – 4:45pmThis Job is Ideal for Someone Who Is:Dependable, reliable, and consistent.Communicates professionally and kindly, even during difficult conversations.Can think independently and problem solve confidently.Willing to work as a team – strong team playerPeople-oriented — enjoys interacting with people and working as a teamDetail-oriented — pays attention to the details in a fast-paced environmentLooking for a long-term position (Preferred)Responsibilities include:- Assumes other duties and responsibilities as assigned. The responsibilities below are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.- Provide patients with information about office policies, procedures, and services- Ability to collect patient payments and verify patient information- Provide excellent customer service by addressing inquiries and resolving issues timely- Strong communication and customer service skills- Ability to remain calm and positive in a fast-paced environment- Multitask while answering calls and patient chats- Proficiency with Microsoft Office including excel and word programs- Follow procedures and policies and report needed changes or patterns- Able to sit for long periods of time while typing and speakingQualifications:Strong communication and customer service skillsAbility to remain calm, positive, and professional in stressful situationsStrong listening and problem-solving abilitiesComfortable navigating difficult patient conversationsProficiency with Microsoft Office, including Word and ExcelAbility to sit for extended periods while speaking and typingPrevious medical office, billing, call center, or customer service experience preferredMedical billing experience preferred but willing to train the right candidate.Must be comfortable being on the phone most of the workday.Bilingual applicants highly encouraged to apply.E04JI80040jt409f0ef