Medical Billing Customer Support Executive- No Exp.

Illinois Skin Center; Chicago (IL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Parental leave

Job summary

Iampro is seeking a Medical Billing Customer Support Executive in Chicago, IL. This in-person role focuses on helping patients and clients navigate billing questions and healthcare support requests.

No prior experience is required; strong communication and a willingness to learn are essential. Responsibilities include handling calls, data entry of EHR/EMR information, and guiding customers through billing processes with clear explanations.

Qualifications

• Strong communication skills in English, with active listening and clear phone handling.
• Professional customer service experience or mindset is valued.
• Basic computer skills and familiarity with Microsoft Office are helpful.

Responsibilities

• Handle incoming and outgoing calls with professional phone etiquette.
• Respond to billing questions, identify concerns, and guide callers to the next steps.
• Enter data and maintain EHR/EMR records accurately and securely.
• Review information using Microsoft Office to update records and support workflows.
• Explain billing information in plain English to patients and clients.

Skills

English communication

Active listening

Phone etiquette

Customer service

EHR/EMR systems

Microsoft Office

Tools

Microsoft Office

EHR/EMR systems

Job description

Job Overview

As a Medical Billing Customer Support Executive, you’ll help patients and clients navigate billing questions and healthcare support requests. You’ll manage phone calls, enter information accurately, and explain next steps with care and clarity. No prior experience is required; bring a willingness to learn, strong communication skills, and a focus on helpful service. Your impact: Clear, accurate support helps patients and clients understand billing processes and resolve questions with confidence.

Responsibilities

• Handle incoming and outgoing calls using professional phone etiquette and effective phone communication.
• Respond to customer service and client services questions, identify concerns, and use problem-solving skills to guide callers or route requests appropriately.
• Complete data entry and maintain electronic health records (EHR) and electronic medical records (EMR) accurately, following privacy and documentation procedures.
• Use Microsoft Office and other computer tools to review information, update records, and support daily workflows.
• Apply healthcare support knowledge and analysis skills to understand billing inquiries; explain relevant information in plain English.

Requirements

• Strong English communication skills, active listening, clear phone call management, and professional customer service.
• Basic computer skills, typing accuracy, and technical proficiency; familiarity with Microsoft Office is helpful.
• Interest in medical billing, health insurance knowledge, and medical terminology; willingness to learn is essential.
• Experience in a call center, healthcare support, or EHR management is welcome but not required.
• Bilingual or multilingual abilities are valued.

Pay: $26.39 - $31.78 per hour

Expected hours: 42.0 per week

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Parental leave

Work Location: In person