Medical Assistant-Triage | OBGYN

The South Bend Clinic; South Bend (IN); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

The South Bend Clinic seeks a Certified/Registered Medical Assistant for the OBGYN department in South Bend, IN. This full-time role supports patient flow, assists with clinical procedures, and ensures accurate documentation within NextGen EMR.

You will work Monday–Friday, 8:00 a.m.–5:00 p.m., in a collaborative, physician-led team dedicated to high-quality patient care and service excellence. Training and growth opportunities are provided.

Qualifications

• Certified/Registered Medical Assistant (or completion of formal MA program).
• Able to work as part of a fast-paced, patient-centered team.
• Proficient with EMR systems and medical office workflow.

Responsibilities

• Provide ongoing triage and flow management to meet patient care needs.
• Assist with clinical procedures and collect vitals (height/weight/BP).
• Maintain accurate documentation following legal guidelines; ensure patient confidentiality.

Skills

Team player

Customer service

EMR proficiency

Multi-tasking

Detail-oriented

Education

Certified/Registered Medical Assistant

Formal MA program completion

Tools

NextGen EMR

Job description

If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.Department: OBGYNLocation: 6301 University Commons, South Bend, IN 46635Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.At The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.Benefits:• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.• Access to a mental health benefit at no cost.• Employer provided life and disability insurance.• $5,250 Tuition Reimbursement per year.• Immediate 401(k) match.• 40 hours paid volunteer time off.• A culture committed to community engagement and social impact.• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.Responsibilities:Provides ongoing triage and management of office flow to meet patient's medical and service needs in order to maintain optimal patient flow.Performs the technical component of the department's clinical procedures competently.Documentation of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.Communication of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.Receives patients professionally in waiting area and rooms them per department protocol.Maintains accurate/current logs for equipment, i.e., refrigerator temp, autoclave, eyewash, crash cart, etc.Verifies patient insurance coverage for pre-certification, referrals and/or authorizations and documents in NextGen.Applies knowledge of general insurance guidelines and requirements to help direct patient care.Appropriately responds to emergency situations.Cross trains in other positions where appropriate as determined by manager.Exhibits computer systems knowledge and proficiency as necessary to perform job functions.Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.Performs other duties as assigned when appropriate.Adheres to HIPAA guidelines set forth in Clinic policies and procedures.Qualifications:Education/Certification/License :Certified/Registered Medical Assistant or non-certified with completion of a formal medical assistant program.Knowledge, Skills, and Abilities :Team player, professional, and customer service oriented.Proficient computer skills including EMR, highly organized, ability to multi-task and enjoy working in a very fast paced environment.Able to work with diverse patient base of all ages.Assist with clinical procedures specific to department.Perform basic back office skills including medication administration, injections, bandaging, and accurately collect height, weight, and BP.In addition, must be able to anticipate the needs of the physician and require minimal supervision.Prior experience is a plus.Artificial Intelligence DisclosureArtificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.