Medical Assistant-Triage | OBGYN

Great Lakes Physician Administrative Services LLC; Santa Barbara (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefit

Employer provided life and disability

Tuition reimbursement

Immediate 401(k) match

Volunteer time off

Parental leave

Job summary

The South Bend Clinic in South Bend, IN, is seeking a Medical Assistant for the OBGYN department. You will provide triage, assist with clinical procedures, and ensure smooth patient flow in a collaborative, physician-led team dedicated to patient-centered care.

You should have a Certified/Registered Medical Assistant credential or completed a formal MA program; proficiency with EMR; and strong organization, communication, and the ability to work in a fast-paced setting while maintaining HIPAA

Qualifications

• Certified/Registered Medical Assistant or completed formal medical assistant program.
• Strong customer service and professional demeanor.
• Proficient with EMR systems; able to multi-task in a fast-paced clinic.

Responsibilities

• Provides ongoing triage and manages office flow to meet patient needs.
• Performs the technical components of department procedures competently.
• Documents patient care thoroughly and follows legal guidelines.
• Maintains logs for equipment and verifies insurance coverage for pre-certifications.

Skills

Team player

Professional

Customer service oriented

EMR proficiency

Multitasking

Fast-paced environment

Education

Certified/Registered Medical Assistant or formal MA program

Tools

NextGen EMR

Job description

Department: OBGYN Location: 6301 University Commons, South Bend, IN 46635 Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. At The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities

Provides ongoing triage and management of office flow to meet patient's medical and service needs in order to maintain optimal patient flow. Performs the technical component of the department's clinical procedures competently. Documentation of all patient care is thorough, objective, concise, and follows appropriate legal guidelines. Communication of all patient care is thorough, objective, concise, and follows appropriate legal guidelines. Receives patients professionally in waiting area and rooms them per department protocol. Maintains accurate/current logs for equipment, i.e., refrigerator temp, autoclave, eyewash, crash cart, etc. Verifies patient insurance coverage for pre-certification, referrals and/or authorizations and documents in NextGen. Applies knowledge of general insurance guidelines and requirements to help direct patient care. Appropriately responds to emergency situations. Cross trains in other positions where appropriate as determined by manager. Exhibits computer systems knowledge and proficiency as necessary to perform job functions. Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards. Performs other duties as assigned when appropriate. Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Qualifications

Education/Certification/License : Certified/Registered Medical Assistant or non-certified with completion of a formal medical assistant program. Knowledge, Skills, and Abilities : Team player, professional, and customer service oriented. Proficient computer skills including EMR, highly organized, ability to multi-task and enjoy working in a very fast paced environment. Able to work with diverse patient base of all ages. Assist with clinical procedures specific to department. Perform basic back office skills including medication administration, injections, bandaging, and accurately collect height, weight, and BP. In addition, must be able to anticipate the needs of the physician and require minimal supervision. Prior experience is a plus.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Culture & Values

Let’s start with what matters. People. Purpose. Care. At the South Bend Clinic, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at SBC isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at the South Bend Clinic.