Medical Assistant | Pediatrics

The South Bend Clinic; South Bend (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Mental health benefit

Employer provided life and disability

Tuition reimbursement

Immediate 401(k) match

Paid volunteer time off (40 hours)

Community engagement and social impact

Up to 12 weeks parental leave at 100%

Adoption and surrogacy financialbenefi

Job summary

The South Bend Clinic in South Bend, IN, is seeking a Certified Medical Assistant to join the Pediatrics department. This role supports clinic operations, triages patients, and assists with clinical procedures in a fast-paced, physician-led team.

You will document patient care thoroughly, verify insurance in Epic, and help maintain equipment logs, all while upholding HIPAA and clinic standards. Benefits include comprehensive health coverage and generous time off.

Qualifications

• Certified Medical Assistant credential required.

Responsibilities

• Provides triage and manages office flow to meet patient medical and service needs.
• Performs the technical components of department clinical procedures.
• Documents patient care thoroughly and in accordance with legal guidelines.
• Communicates patient care clearly and concisely per guidelines.
• Greet and room patients professionally per protocol.
• Maintains logs for equipment (refrigerator temp, autoclave, eyewash, crash cart).
• Verifies insurance coverage for pre-certification/referrals and documents in Epic.
• Applies insurance guidelines to direct patient care.
• Responds appropriately to emergencies.
• Cross-trains in other positions as directed by manager.
• Demonstrates proficiency with computer systems to perform duties.
• Upholds The South Bend Clinic Service Standards.
• Performs other duties as assigned.
• Follows HIPAA guidelines.

Skills

Team player

Customer service oriented

EMR proficiency

Multi-tasking

Diversity sensitivity

Clinical procedures assistance

Back office skills

Anticipate physician needs

Education

Certified Medical Assistant

Tools

Epic EMR

Job description

Department:

Pediatrics

Location:

6301 University Commons, South Bend, IN, 46635

Hours:

Monday- Friday | 8:00 a.m.-5:00 p.m.

At The South Bend Clinic , you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities:

• Provides ongoing triage and management of office flow to meet patient’s medical and service needs in order to maintain optimal patient flow.
• Performs the technical component of the department’s clinical procedures competently.
• Documentation of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Communication of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Receives patients professionally in waiting area and rooms them per department protocol.
• Maintains accurate/current logs for equipment, i.e., refrigerator temp, autoclave, eyewash, crash cart, etc.
• Verifies patient insurance coverage for pre-certification, referrals and/or authorizations and documents in Epic.
• Applies knowledge of general insurance guidelines and requirements to help direct patient care.
• Appropriately responds to emergency situations.
• Cross trains in other positions where appropriate as determined by manager.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Qualifications:

Education/Certification/License:

• Certified Medical Assistant - Required!

Knowledge, Skills, and Abilities :

• Team player, professional, and customer service oriented.
• Proficient computer skills including EMR, highly organized, ability to multi-task and enjoy working in a very fast paced environment.
• Able to work with diverse patient base of all ages.
• Assist with clinical procedures specific to department.
• Perform basic back office skills including medication administration, injections, bandaging, and accurately collect height, weight, and BP.
• In addition, must be able to anticipate the needs of the physician and require minimal supervision.

INDHP

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.