Medical Assistant - Telehealth

Peach Tree Healthcare; Marysville (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Telehealth Care Specialist, where your role is crucial in delivering quality patient care through telemedicine. You'll handle front office tasks, assist with scheduling, and provide technical support, ensuring a seamless experience for patients. This position requires a Certified Medical Assistant credential and a strong commitment to patient confidentiality. If you thrive in a dynamic environment and are passionate about improving healthcare delivery, this is the perfect opportunity for you to make a difference in patients' lives while working with innovative telehealth technologies.

Qualifications

• CMA certification is required along with strong patient care skills.
• Experience in a medical front office or telehealth setting preferred.

Responsibilities

• Assist patients with telehealth appointments and check-ins.
• Maintain electronic health records and assist with billing.

Skills

Excellent communication

Interpersonal skills

Proficiency in medical software

Critical thinking

Time management

Active listening

Complex problem solving

Education

High school diploma or equivalent

Certified Medical Assistant (CMA) certification

Tools

Microsoft Office programs

Electronic Mail - Microsoft Outlook

Telehealth technologies

Job description

The Telehealth Care Specialist is a multifaceted role. This role will be responsible for handling medical front office tasks, providing medical assistance, and offering minor technical support in a telehealth setting. Your role will be pivotal in ensuring the seamless delivery of healthcare services through telemedicine while maintaining a high level of patient care and professionalism.

Qualifications

• Certified Medical Assistant (CMA) credential is required.
• Strong commitment to patient care and confidentiality.
• Excellent communication and interpersonal skills.
• Proficiency in using computers and medical software.
• Current Valid BLS Certification.

Work Experience

• Prior experience in a medical front office or telehealth setting is preferred.
• Familiarity with basic technical troubleshooting is an advantage.
• Demonstrated ability to manage administrative tasks efficiently.

Education

• High school diploma or equivalent.
• Certified Medical Assistant (CMA) certification is required.

Skills

• Speaking
• Active Listening
• Reading Comprehension
• Time Management
• Writing
• Critical Thinking
• Negotiation
• Judgment / Decision Making
• Complex Problem Solving

Examples of Duties

• Assist patients in scheduling telehealth appointments and resolving any scheduling conflicts.
• Facilitate patient check-ins, registration, verify insurance information, collecting patient financials (copays).
• Conduct preliminary patient intake assessments, including measuring vital signs and documenting patient history, and all other aspects within the scope of a Certified Medical Assistant.
• Provide clear and accurate instructions to patients on using telehealth technology.
• Troubleshoot minor technical issues during telehealth sessions.
• Collaborate with healthcare providers to ensure a seamless telehealth experience.
• Maintain electronic health records (EHR) and update patient information as needed.
• Assist with billing and insurance claims processing.
• Ensure compliance with telehealth regulations and privacy standards.
• Continuously improve telehealth processes and workflows.
• Assist with scheduling of tests and treatments, and in-person follow-up appointments.

Additional Responsibilities

• Participate in the training and professional development of staff.
• Collaborate with the team to implement quality improvement initiatives.
• Provide support during telehealth emergencies or technical difficulties.
• Adhere to established telehealth workflows for the project that are consistent with organizational standards. Recommend modifications as you identify potential areas for improvement.
• Perform related work as required.

Travel Requirements

Occasionally may travel to other sites to attend meetings or training, occasionally overnight for training.

Tools & Technology

Tools: Calculators or accessories; Photocopiers; Scanners; Faxing equipment; Computers and Keyboards; Telephones

Technology: Microsoft Office programs; Electronic Mail - Microsoft Outlook; Internet

Knowledge

Telehealth Technologies, Customer and Personal Service, Medical Terminology, English Language; Mathematics; knowledge otherwise attained through the completion of a Certified Medical Assistant Program.

Abilities

Work Activities

• Communicating with Supervisors and Peers
• Getting Information
• Interacting With Computers
• Performing Administrative Activities
• Making Decisions and Solving Problems
• Organizing, Planning, and Prioritizing Work
• Communicating with Persons Outside Organization
• Establishing and Maintaining Interpersonal Relationships
• Judging the Qualities of Things, Services, or People
• Documenting/Recording Information
• Developing Objectives and Strategies
• Developing and Building Teams
• Resolving Conflicts and Negotiating with Others
• Analyzing Data or Information

Work Styles

• Integrity
• Dependability
• Attention to Detail
• Cooperation
• Independence
• Initiative
• Self Control
• Adaptability/Flexibility
• Stress Tolerance
• Leadership
• Persistence
• Achievement/Effort

Work Context

Physical Demands: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential function of the job, with or without accommodation. Prospective employees must complete a pre-employment medical exam (Occupational Group IV) which will measure the ability to:

• See well enough to read fine print and view a computer screen; speak and hear well enough to understand, respond, and communicate clearly in person and on the telephone; independent body mobility sufficient to stand, sit, walk, lift or move, stoop, and bend to access the work environment and a standard office environment; manual dexterity and sufficient use of hands, arms and shoulders to repetitively operate a keyboard and to write; and the ability to sit or walk for prolonged periods of time.
• Occasionally may be required to lift/move or assist in lifting/moving up to 50lbs.
• Reasonable accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Work Environment: Generally, a typical office environment.

I acknowledge that I have read and understand this job description, and that I am able to perform all aspects with or without reasonable accommodation.