Remote Lead Medical Assistant & Team Coach

Welby Health; California (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Welby Health is seeking a Lead Medical Assistant to supervise the Medical Assistant team while maintaining an active patient support caseload, including RPM and CCM enrollment and engagement. This role blends direct patient care with coaching, onboarding, SOP development, and performance monitoring to ensure high-quality, compliant, patient-first service across the program.

The ideal candidate will guide the team, analyze operational metrics, and drive continuous improvement in a remote,

Qualifications

• Associate's degree in a healthcare related field.
• Active and valid MA certification in good standing.
• Approximately five (5) or more years of direct patient care experience.
• Exceptional written and verbal communication skills.
• Ability to work independently in a remote, technology-enabled environment.
• Strong organizational skills with attention to detail and follow-through.
• Demonstrated ability to interpret performance dashboards, analyze operational metrics, and hold team members accountable to established performance expectations.

Responsibilities

• Manage an assigned patient panel supporting RPM and CCM enrollment and engagement, consistently meeting or exceeding outreach, conversion, and monthly patient touchpoint objectives
• Complete timely, accurate, and compliant documentation in accordance with Welby Health policies, clinical protocols, and applicable program billing requirements
• Model the high standards of outreach quality, professionalism, and patient-first service expected of all Medical Assistants
• Monitor daily Medical Assistant productivity across outreach activity, enrollment performance, and documentation quality, proactively identifying performance trends and implementing corrective actions when metrics fall below expectations
• Conduct regular one-on-one coaching sessions with each Medical Assistant, providing performance feedback that is directly aligned with operational data, key performance indicators, and program outcomes
• Lead the onboarding and training of all newly hired Medical Assistants, ensuring successful integration into the team and achievement of expected productivity standards within the first thirty (30) days of employment
• Develop, maintain, and continuously enhance Standard Operating Procedures (SOPs), training materials, and reference resources supporting Medical Assistant workflows and documentation standards
• Partner with Human Resources throughout the recruitment process to establish hiring criteria, evaluate candidates, and provide hiring recommendations based on qualifications, competencies, and organizational culture alignment
• Monitor team key performance indicators (KPIs) through performance dashboards and incorporate data-driven insights into coaching conversations, performance reviews, and team meetings

Skills

Lead Medical Assistant

Five+ years patient care

Communication skills

Remote work capability

Organizational skills

Data interpretation

Accountability

Education

Associate's degree in healthcare

MA certification

Tools

EMR/EHR systems

Telehealth tools

Job description

Welby Health is seeking a Lead Medical Assistant to supervise the Medical Assistant team while maintaining an active patient support caseload, including RPM and CCM enrollment and engagement. This role blends direct patient care with coaching, onboarding, SOP development, and performance monitoring to ensure high-quality, compliant, patient-first service across the program.

The ideal candidate will guide the team, analyze operational metrics, and drive continuous improvement in a remote,