Medical Assistant - Team Lead

Columbus Oncology & Hematology; North Carolina; On-site; USD 52,000 - 68,000; Full time

Job summary

Columbus Oncology is seeking a full-time Medical Assistant Team Lead to oversee the MA team and support clinic operations during standard hours (7:30 am–5:00 pm, Monday–Friday). This role entails leadership, staff development, and hands-on clinical support, with no weekends or evenings and holiday PTO.

Responsibilities include staffing, onboarding, workflow optimization, and QA initiatives, working closely with the Clinical Nurse Manager to ensure safe, efficient care and excellent patient

Qualifications

• High school diploma or equivalent; CMA program graduate required.
• Minimum of three years outpatient/ambulatory healthcare experience.
• Active CMA certification required; BLS certification required.
• Proficiency in EMR systems and Microsoft Office.
• Oncology and high-volume environment experience preferred.

Responsibilities

• Lead, mentor, and support the Medical Assistant team and MA Preceptors.
• Assist with staffing, scheduling, daily assignments, and coverage needs.
• Support onboarding, training, competency validation, and staff development.
• Oversee daily clinical workflows, ensuring efficient patient flow, documentation, and EMR processes.
• Troubleshoot operational challenges and collaborate with leadership to improve workflows and maintain continuity of care.
• Lead team huddles and communicate departmental priorities, updates, and staffing needs.
• Participate in quality assurance, chart audits, performance improvement, and implementation of new processes and technology.
• Provide hands-on clinical support as needed, maintaining active CMA certification.
• Promote compassionate, patient-centered oncology care and excellent customer service.
• Foster collaboration among MAs, providers, nursing, scheduling, and ancillary departments.

Skills

Leadership

Staffing

Training

Mentorship

Communication

Customer service

Clinical support

Education

CMA certification

CMA program completion

BLS certification

Tools

EMR systems

Microsoft Office

Job description

Columbus Oncology is looking for a full-time Medical Assistant Team Lead to join our team!This position would be Monday through Friday for 8 hour shifts during the business hours of 7:30 am to 5 pm. This position also includes the benefit of no weekends, no evenings, and paid time off for holidays.

The Medical Assistant Team Lead is responsible for providing day-to-day leadership, mentorship, training, and operational support to the MA team; partnering with the Clinical Nurse Manager to ensure efficient, safe, and patient-centered clinic operations; supporting staff development, quality and process improvement initiatives; and maintaining clinical competency to provide hands-on MA support as needed.

Essential Duties:

• Lead, mentor, and support the Medical Assistant team and MA Preceptors.
• Assist with staffing, scheduling, daily assignments, and coverage needs.
• Support onboarding, training, competency validation, and staff development.
• Oversee daily clinical workflows, ensuring efficient patient flow, documentation, and EMR processes.
• Troubleshoot operational challenges and collaborate with leadership to improve workflows and maintain continuity of care.
• Lead team huddles and communicate departmental priorities, updates, and staffing needs.
• Participate in quality assurance, chart audits, performance improvement, and implementation of new processes and technology.
• Provide hands-on clinical support as needed, maintaining active CMA certification.
• Promote compassionate, patient-centered oncology care and excellent customer service.
• Foster collaboration among MAs, providers, nursing, scheduling, and ancillary departments.

Qualifications:

• High school diploma or equivalent; graduate of an accredited CMA program, required.
• Minimum of three (3) years of outpatient/ambulatory healthcare required.
• Proficiency in EMR systems and Microsoft Office, required.
• Oncology and high-volume environment experience, preferred.
• Previous administrative or leadership experience preferred.Current Certified MA (CMA) certification required.
• Current BLS certification required.

ColumbusOncology Associates is an Equal Opportunity Employer and proudly a Drug-Free Workplace.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.