Medical Assistant Supervisor

Western North Carolina Community Health Services (WNCCHS); Asheville (NC); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Assistant Supervisor to join their dynamic team. This full-time role offers a unique opportunity to lead a team of medical assistants, ensuring efficient workflows and high-quality patient care in a supportive environment. With no evening, weekend, or holiday shifts, this position emphasizes work-life balance while providing comprehensive health benefits and career growth opportunities. If you are passionate about healthcare and leadership, this role is perfect for you!

Benefits

Competitive Health Plans

Floating Holidays

Paid Holidays

Accrued PTO

Employee Assistance Network

403b Retirement Savings with Match

Employer Paid Disability Insurance

Life Insurance

Student Loan Forgiveness

Continued Medical Education (CME)

Qualifications

• 3-5 years of Medical Assisting experience in Primary Care.
• 3 years of supervisory experience required.

Responsibilities

• Manage daily operations and staff at the health center.
• Ensure compliance with regulations and support quality patient care.
• Oversee scheduling and performance management of medical assistants.

Skills

Medical Assisting

Supervisory Skills

Communication Skills

Organizational Skills

Bilingual (English/Spanish)

Education

High School Diploma or Equivalent

Medical Assistant Program Completion

Certification as a Medical Assistant

Basic Life Support Certificate

Tools

EPIC Electronic Health Records

Job description

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MEDICAL ASSISTANT SUPERVISOR- Full Time

Minnie Jones Health Center, Asheville, NC, 28801

Are you looking for a work family? Would you enjoy working with a dynamic management team who is committed to your success, your professional development, and educational goals?

Western NC Community Health Services (WNCCHS) is a Federally Qualified Health Center (FQHC). We are committed to caring for our patients with purpose and integrity and providing our team members with the support they need.

We are seeking a full-time Medical Assistant Supervisor (MAS). The health center is only open during the day, Monday through Friday, from 8 am to 6 pm. Therefore, MAs are not required to work evenings, nights, weekends or WNCCHS observed holidays.

The Medical Assistant Supervisor (MAS) manages daily operations and staff at the health center. This role involves overseeing medical assistants, ensuring efficient workflows, maintaining compliance with regulations, and supporting the delivery of quality patient care. This role also handles tasks like scheduling, performance management, and staff training.

RESPONSIBILITIES: Includes but not limited to the following:

Administrative Responsibilities

• Provides day-to-day direct supervision/coaching of all MA I and II staff, prenatal support specialists and Procedure Coordinator/MA staff collaborating with HR on disciplinary actions, and feedback.
• Manages the daily workflow of the medical assistant team.
• Coordinates and adjusts staff schedules to ensure the best coverage and patient care.
• Ensures compliance with facility policies and Procedures.
• Organizes and leads team meetings.
• Ensures efficient and smooth patient flow.
• Delegates tasks to Medical Assistants as needed.
• Participate in recruitment, interviewing, orientation, and training of new medical assistants.
• Addresses operation and personnel-related concerns.
• Collaborate with clinical and administrative leadership to find operational improvements and implement solutions.
• Monitor compliance with training, certifications, and licensure requirements for the MA team.
• Track attendance, align PTO requests with staffing needs, and manage overall staff schedule document.
• Report on team performance trends, identifying gaps and areas for enhancement.
• Investigate and address patient or provider concerns related to MA services timely and effectively
  
  
  

Clinical Responsibilities

• Perform advanced clinical duties as a working supervisor, including but not limited to:
• Preparation of patients for exams and procedures following the rooming protocol which includes collecting visit reasons, vital signs, and histoires.
• Perform basic diagnostic procedures as needed.
• Administering medications or injections under Provider direction.
• Assisting Providers with minor procedures.
• Serve as clinical expert/resource for medical assistants on complex tasks and procedures.
• Maintain high standards of patient care and safety, ensuring proper handling of supplies, equipment, and documentation.
• Monitors and ensures quality assurance of basic clinic functions.
• Ensure the stocking of exam rooms is standard and complete.
• Serve as an EPIC Super User
• Participate in meetings and serve on committees as requested.
• All other duties as assigned
  
  
  

SKILLS/QUALIFICATIONS:

• High school diploma or equivalent
• Completion of a Medical Assistant program
• Certification as a Medical Assistant, required
• Minimum of 3-5 years of Medical Assisting experience in Primary Care.
• Minimum of 3 years’ experience as a supervisor.
• Current Basic Life Support Certificate, required
• Expert knowledge of medical group operations
• Experience documenting patient care in an electronic health record
• Strong understanding of medical terminology, anatomy, and physiology
• Excellent communication and organizational skills
• Ability to work in a fast-paced environment
• Ability to work well in a team
• Ability to maintain confidentiality
• Bilingual English/Spanish is preferred
  
  
  

Work/Life Benefits

• Competitive health plans for employees and dependents including Medical, Dental, Vision, and Telehealth
• Two (2) Floating Holidays
• Ten (10) Paid Holidays
• Accrued PTO (total of 156 hours 1st year)
• Employee Assistance Network
• Full-time- Monday through Friday
• No weekends, or holiday work required
  
  
  

Financial Well-being Benefits

• 403b Retirement Savings with Match
• Employer Paid Short/Long Term Disability Insurance and Life Insurance
• HRSA and Public Non-Profit Student Loan Forgiveness
  
  
  

Career Growth Benefits

• Monthly Staff Meetings and Training
• Relias Learning Management System
• Continued Medical Education (CME) & Continuing Education (CEU)
• Epic Electronic Health Records (EHR)
  
  
  

Western North Carolina Community Health Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs, or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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