Medical Assistant, Senior

UPMC; Mechanicsburg (Cumberland County); On-site; USD 42,000 - 60,000; Full time

Job summary

UPMC NeuroScience Institute in Mechanicsburg, PA is seeking a Medical Assistant Senior to support multiple providers with patient rooming, documentation, and clinical tasks. You will help manage day-to-day workflow and mentor team members in a dynamic neurology and sleep medicine setting.

The role emphasizes patient care, chart accuracy, and collaboration with physicians to deliver high-quality care while maintaining HIPAA compliance and infection control standards.

Qualifications

• High school diploma or equivalent required.
• Completion of Medical Assistant Program or equivalent (LPN/RN/EMT) or certification exam.
• May be 1 year of patient care experience in lieu of certification.

Responsibilities

• Lead team on day-to-day workflow issues or office procedures.
• Supervise staff and participate in goal setting and training.
• Serve as department super user for Epic Care.
• Identify workflow improvements with management.
• Communicate procedural changes to staff for quality and safety.
• Handle patient records and HIPAA-compliant documentation.
• Assist with patient flow, rooming, vitals, and basic procedures.
• Support providers with chart preparation and patient care tasks.
• Ensure compliance with OSHA, CLIA, and health regulations.

Skills

Team leadership

Patient care

Medical terminology

Education

High school diploma or equivalent

Medical Assistant Program or equivalent

Certification exam (AMT, AAMA, NAHP, NCCT, or NHA)

1 year patient care experience

Tools

Epic Care

Job description

UPMC NeuroScience Institute | Mechanicsburg, PA
UPMC NeuroScience Institute is seeking a

Medical Assistant Senior
UPMC NeuroScience Institute | Mechanicsburg, PA
UPMC NeuroScience Institute is seeking a Medical Assistant Senior to join our Neurology West team in Mechanicsburg, PA. This is a great opportunity for a motivated Medical Assistant who is interested in working with neurology and sleep medicine patients in a collaborative, team-oriented environment.
The Medical Assistant Senior will support multiple providers with patient rooming, in-basket management, medication authorizations, and other clinical needs. Our team is looking for a dependable and motivated Medical Assistant who enjoys working closely with providers and fellow team members to deliver excellent patient care.

Location

UPMC NeuroScience Institute
2005 Technology Parkway, Suite 400
Mechanicsburg, PA 17050

Schedule

• Monday through Friday, 8:00 a.m. to 4:30 p.m.
• No holidays
• Hours may occasionally vary earlier or later based on staffing and practice needs
• Travel to other locations is required based on staffing needs
• May assist other practices as needed

Purpose

Assist physicians with various aspects of patient care (including clerical, environmental, and organizational tasks) ensuring patient satisfaction. In addition to core Medical Assistant responsibilities, serves as lead person for team regarding day-to-day workflow issues or office procedures.

Responsibilities

• Guides workflow and/or assigns tasks to other clinical staff.
• Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures. Mentors, orients and provides ongoing training to current and new staff members.
• Serve as the department super user for Epic Care.
• Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments.
• Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.
• Must be responsible and demonstrate proficiency in all practice category specific tasks.
• Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
• Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics.
• Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required. Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.
• Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.
• Answering calls and providing pertinent information including patient education as directed.
• Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.
• Perform phlebotomy, EKG's, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.
• Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.

Medical Assistant, Senior

• High school diploma or equivalent is required.
• Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT)
  • OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA)
  • OR at least 1 year of patient care experience required.
• Must be responsible and demonstrate proficiency in three practice category specific tasks.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

Applicants will be placed in the appropriate job title and salary from the Medical Assistant Career Ladder, based on their individual experience and education.

Licensure, Certifications, and Clearances

CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran