Medical Assistant, Senior

UPMC; Pennsylvania; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Free parking

Job summary

UPMC University of Pittsburgh Physicians in Wexford is hiring a Senior Medical Assistant to support Passavant Neurology. Hours are Monday–Friday with occasional late shifts; no holidays or weekends.

Responsibilities include leading workflow, supervising staff, and serving as Epic Care super user to improve patient care and office procedures. The role focuses on patient care, clerical tasks, and day-to-day office operations, ensuring compliance with HIPAA and safety standards.

Responsibilities

• Guides workflow and/or assigns tasks to other clinical staff.
• Assist management staff with supervisory activities.
• Serve as the department super user for Epic Care.
• Identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments.
• Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.
• Check schedules and organize patient flow.
• Assist patients with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
• Perform phlebotomy, EKGs, and level one labs; assist physicians with procedures.

Job description

UPMC University of Pittsburgh Physicians ishiring a Full-Time Medical Assistant, Senior to help support Passavant Neurology.

Hours: Monday through Friday, with one possible late shift per week. No holidays or weekends required!

Location: Wexford. Free parking!

Purpose: Assist physicians with various aspects of patient care (including clerical, environmental, and organizational tasks) ensuring patient satisfaction. In addition to core Medical Assistant responsibilities, serves as lead person for team regarding day-to-day workflow issues or office procedures.

Responsibilities:

• Guides workflow and/or assigns tasks to other clinical staff.
• Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures. Mentors, orients and provides ongoing training to current and new staff members.
• Serve as the department super user for Epic Care.
• Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments.
• Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.
• Must be responsible and demonstrate proficiency in all practice category specific tasks.
• Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
• Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics.
• Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required. Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.
• Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.
• Answering calls and providing pertinent information including patient education as directed.
• Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.
• Perform phlebotomy, EKG's, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.
• Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.