Medical Assistant – Remote

Vail Health; Vail (CO); Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

Wellbeing reimbursement funds

403(b) contribution eligibility

Job summary

Colorado Mountain Medical is seeking a Remote Medical Assistant to support providers and clinical teams in patient care while handling records and administrative duties from a remote location.

You will handle patient calls, portal messages, and refills, ensuring HIPAA compliance and accurate documentation in the EHR. Requires CMA/RMA/NCMA/CCMA/MAC/NHA certifications and about 2 years of related experience.

Qualifications

• Basic knowledge of medical terminology and HIPAA compliance.
• 2 years of experience with patient care and administrative duties preferred.

Responsibilities

• Answer patient phone calls and voicemails promptly and professionally.
• Respond to patient portal and EHR messages within established timeframes.
• Process refill requests based on approved workflows.
• Route requests to providers when needed for processing.
• Manage patient portal messages within the EHR and maintain documentation.

Education

CMA Certification

RMA Certification

NCMA Certification

CCMA Certification

MAC Certification

NHA Certification

Job description

Medical Assistant – Remote

Schedule

Schedule PRN / Pool Shift On Call

Details

Company Colorado Mountain Medical Location Remote Category Technicians/Patient Care Support Clinical Yes Close Date December 22, 2025

Pay

Hourly $23.20 – $31.00 USD

Some roles may be based outside of our Colorado office (remote-only positions). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, FL, GA, ID, IL, KS, MA, MD, MI, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

About the opportunity

Responsible for independently assisting providers and clinical teams with patient care, maintaining patient records, and completing administrative duties that assist in the management of patient care.

What you will do

• Fields patient phone calls and voicemails promptly and in a professional manner.
• Addresses patient portal and electronic health record (EHR) messages through the drop box within an acceptable timeframe established by providers and leadership.
• Communicates with necessary provider or team member regarding patient questions and concerns.
• Receives patient refill requests and processes appropriately based on appropriate workflow based on qualifying factors for refill.
• If refill cannot be processed by the clinical assistant, the clinical assistant sends the request to the provider with necessary information to process the request.
• Manage provider’s patient portal messages, sort to appropriate inboxes within the EHR or address messages as needed.
• Closes loop with patient on requests, questions, results, or concerns.
• Ensures accuracy and proper documentation in the patient’s electronic health record.
• Communicate with clinical care team as needed.
• Role models the principles of a Just Culture and Organizational Values.
• Must be HIPAA compliant

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need

Experience

• Basic knowledge of medical terminology, medical equipment, HIPAA compliance, and OSHA rules and regulations required
• 2 years of experience with applicable patient care and administrative duties preferred

License(s)/ Certification(s)

• Medical Assistant:
  Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA)
  Registered Medical Assistant (RMA) by American Medical Technologist (AMT)
  National Certified Medical Assistant (NCMA) by the National Center for Competency Testing
  Certified Clinical Medical Assistant (CCMA) by the National Healthcare Association
  Medical Assistant Certification (MAC) by the American Medical Certification Association
  Nationally Registered Certified Medical Assistant by the National Association for Health Professionals
• State of Colorado Emergency Medical Technician license
• State of Colorado Licensed Registered Nurse or valid compact state license
• State of Colorado Licensed Practical Nurse or valid compact state license
• State of Colorado Certified Nurse Aide license

PRN (POOL) benefits include: Wellbeing reimbursement funds and 403(b) contribution eligibility.

The posted salary range for this position is the anticipated hiring range in Colorado and will be adjusted based on geographic location. Vail Health considers a variety of factors in making compensation decisions which influence the offer a candidate receives.