Medical Assistant - Pharmacy & Medication Support Specialist

BeachFleischman; Tucson (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Professional development opportunities

Job summary

Personalized Healthcare of Arizona in Tucson is seeking a Certified Medical Assistant to join our clinical pharmacy team, supporting the pharmacist with medication access, prior authorizations, and patient enrollment in assistance programs. This role will coordinate with pharmacies and insurers, maintain the EHR, and help patients navigate insurance requirements and affordability programs.

You will work closely with the Clinical Pharmacist, care coordinators, and administrative staff to ensure

Qualifications

• Certified Medical Assistant (CMA, RMA, or equivalent) required.
• High school diploma or GED.
• Current BLS/CPR certification.
• At least one year of experience in a medical office, pharmacy, prior authorization, referral, or insurance coordination role.
• Strong understanding of medical and pharmaceutical terminology.
• Experience working within an electronic health record system (eClinicalWorks preferred).
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Prepare, submit, track, and follow up on prior authorization requests for medications, medical supplies, and specialty therapies.
• Gather and organize clinical documentation required by insurance carriers to support authorization requests.
• Monitor authorization statuses and communicate updates to providers, pharmacists, staff, and patients.
• Assist with appeals, reconsiderations, and payer correspondence related to medication approvals and denials.
• Maintain organized documentation of authorization activity within the EHR.
• Coordinate with retail, specialty, infusion pharmacies, and pharmaceutical representatives.
• Assist with prescription-related follow-up, refill coordination, and medication procurement processes.
• Support patient enrollment in manufacturer, copay, and patient assistance programs.
• Help identify and resolve medication access barriers, insurance coverage issues, and pharmacy-related concerns.
• Maintain accurate documentation in the EHR and review medication lists for discrepancies.
• Assist with medication monitoring programs and population health initiatives as directed.
• Track medication-related tasks, renewals, follow-up dates, and patient outreach activities.
• Support reporting and administrative projects related to pharmacy services.
• Educate patients on authorization status updates, pharmacy coordination, and medication access requirements.
• Provide exceptional customer service while maintaining confidentiality and professionalism.
• Work closely with the Clinical Pharmacist, providers, care coordinators, and administrative staff to support patient care.
• Adhere to HIPAA requirements and organizational policies.
• Participate in workflow improvement initiatives.

Skills

Medical terminology

Organizational skills

Written communication

Verbal communication

HIPAA compliance

Education

Certified Medical Assistant (CMA) or RMA

High school diploma or GED

BLS/CPR certification

Tools

eClinicalWorks

Job description

Job Title: Medical Assistant - Pharmacy & Medication Support Specialist

Location: Tucson, AZ Job Type: Full-Time, Monday-Friday, 8:00 AM - 5:00 PM

About Us:

At Personalized Healthcare of Arizona, we are dedicated to providing personalized health solutions tailored to the unique needs of our patients. Our practice is built on a foundation of compassion, innovation, and a commitment to patient-centered care. As a membership-based practice, we prioritize meaningful relationships and comprehensive care over volume-driven models.

We are seeking a Certified Medical Assistant to join our growing team in a specialized support role focused on medication management services. This position works closely with our Clinical Pharmacist to help patients navigate medication access, insurance requirements, and prescription-related processes while supporting exceptional patient care.

Position Summary:

The Certified Medical Assistant serves as a key member of the clinical pharmacy team. Reporting directly to the Clinical Pharmacist, this individual is responsible for coordinating medication-related administrative processes, including prior authorizations, patient assistance programs, specialty medication workflows, prescription coordination, and communication with pharmacies and insurance carriers.

The ideal candidate has experience navigating medication-related terminology, insurance requirements, and healthcare workflows and enjoys helping patients overcome barriers to accessing prescribed therapies.

Responsibilities: Medication Access & Prior Authorization Support:

• Prepare, submit, track, and follow up on prior authorization requests for medications, medical supplies, and specialty therapies.
• Gather and organize clinical documentation required by insurance carriers to support authorization requests.
• Monitor authorization statuses and communicate updates to providers, pharmacists, staff, and patients.
• Assist with appeals, reconsiderations, and payer correspondence related to medication approvals and denials.
• Maintain organized documentation of authorization activity within the EHR.

Pharmacy Coordination:

• Coordinate with retail pharmacies, specialty pharmacies, infusion pharmacies, and pharmaceutical representatives.
• Assist with prescription-related follow-up, refill coordination, and medication procurement processes.
• Support patient enrollment in manufacturer assistance, copay assistance, and patient support programs.
• Help identify and resolve medication access barriers, insurance coverage issues, and pharmacy-related concerns.

Administrative Support:

• Maintain accurate documentation in the electronic health record (EHR).
• Review medication lists for completeness and identify discrepancies for pharmacist review.
• Assist with medication monitoring programs and population health initiatives as directed.
• Track medication-related tasks, renewals, follow-up dates, and patient outreach activities.
• Support reporting and administrative projects related to pharmacy services.

Patient Communication:

• Communicate with patients regarding authorization status updates, pharmacy coordination, and medication access requirements.
• Educate patients on administrative aspects of obtaining medications, including insurance requirements and assistance programs.
• Provide exceptional customer service while maintaining confidentiality and professionalism.

Team Collaboration & Compliance:

• Work closely with the Clinical Pharmacist, providers, care coordinators, and administrative staff to support patient care.
• Adhere to HIPAA requirements and organizational policies.
• Participate in workflow improvement initiatives designed to enhance medication access and patient experience.

Qualifications: Required

• Current Medical Assistant certification (CMA, RMA, or equivalent).
• High school diploma or GED.
• Current BLS/CPR certification.
• At least one year of experience in a medical office, pharmacy, prior authorization, referral, or insurance coordination role.
• Strong understanding of medical and pharmaceutical terminology.
• Experience working within an electronic health record system (eClinicalWorks preferred).
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.

Preferred

• Prior authorization experience.
• Experience supporting specialty medications, biologics, infusion therapies, or chronic disease management programs.
• Familiarity with Medicare, commercial insurance, and pharmacy benefit processes.
• Experience with patient assistance programs and medication affordability resources.
• Experience working with clinical pharmacists, primary care providers, or specialty care practices.

What We Offer:

• Competitive salary and benefits package, including medical, dental, and vision insurance.
• Paid time off (PTO) and paid holidays.
• Professional development and training opportunities.
• A supportive, collaborative environment focused on patient-centered care.
• The opportunity to help patients access life-changing therapies and improve health outcomes.