Medical Assistant: Pharmacy & Medication Access Specialist

BeachFleischman; Tucson (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Professional development opportunities

Job summary

Personalized Healthcare of Arizona in Tucson is seeking a Certified Medical Assistant to join our clinical pharmacy team, supporting the pharmacist with medication access, prior authorizations, and patient enrollment in assistance programs. This role will coordinate with pharmacies and insurers, maintain the EHR, and help patients navigate insurance requirements and affordability programs.

You will work closely with the Clinical Pharmacist, care coordinators, and administrative staff to ensure

Qualifications

• Certified Medical Assistant (CMA, RMA, or equivalent) required.
• High school diploma or GED.
• Current BLS/CPR certification.
• At least one year of experience in a medical office, pharmacy, prior authorization, referral, or insurance coordination role.
• Strong understanding of medical and pharmaceutical terminology.
• Experience working within an electronic health record system (eClinicalWorks preferred).
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Prepare, submit, track, and follow up on prior authorization requests for medications, medical supplies, and specialty therapies.
• Gather and organize clinical documentation required by insurance carriers to support authorization requests.
• Monitor authorization statuses and communicate updates to providers, pharmacists, staff, and patients.
• Assist with appeals, reconsiderations, and payer correspondence related to medication approvals and denials.
• Maintain organized documentation of authorization activity within the EHR.
• Coordinate with retail, specialty, infusion pharmacies, and pharmaceutical representatives.
• Assist with prescription-related follow-up, refill coordination, and medication procurement processes.
• Support patient enrollment in manufacturer, copay, and patient assistance programs.
• Help identify and resolve medication access barriers, insurance coverage issues, and pharmacy-related concerns.
• Maintain accurate documentation in the EHR and review medication lists for discrepancies.
• Assist with medication monitoring programs and population health initiatives as directed.
• Track medication-related tasks, renewals, follow-up dates, and patient outreach activities.
• Support reporting and administrative projects related to pharmacy services.
• Educate patients on authorization status updates, pharmacy coordination, and medication access requirements.
• Provide exceptional customer service while maintaining confidentiality and professionalism.
• Work closely with the Clinical Pharmacist, providers, care coordinators, and administrative staff to support patient care.
• Adhere to HIPAA requirements and organizational policies.
• Participate in workflow improvement initiatives.

Skills

Medical terminology

Organizational skills

Written communication

Verbal communication

HIPAA compliance

Education

Certified Medical Assistant (CMA) or RMA

High school diploma or GED

BLS/CPR certification

Tools

eClinicalWorks

Job description

Personalized Healthcare of Arizona in Tucson is seeking a Certified Medical Assistant to join our clinical pharmacy team, supporting the pharmacist with medication access, prior authorizations, and patient enrollment in assistance programs. This role will coordinate with pharmacies and insurers, maintain the EHR, and help patients navigate insurance requirements and affordability programs.

You will work closely with the Clinical Pharmacist, care coordinators, and administrative staff to ensure