Medical Assistant - Outpatient

Paycom - ATS; Plainfield (IN); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

401(k) + matching

Health insurance

Life insurance

Vision insurance

Dental insurance

Paid time off

Paid Holidays

Free parking

Job summary

Hendricks Behavioral Hospital in Indiana is seeking an Outpatient Medical Assistant (IOP) to support scheduling and care coordination for initial psychiatric evaluations and follow-ups. You will liaise with patients and providers, send reminders, and assist with administrative tasks under supervision.

This is a full-time role with comprehensive benefits. Requirements include a high school diploma (Associates preferred) and 2+ years in an intensive outpatient psychiatric setting, with HIPAA

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred.
• At least two years in an intensive outpatient program in an acute psychiatric setting.

Responsibilities

• Schedule initial psychiatric evaluations and medication management follow-up appointments.
• Coordinate with providers and staff to optimize appointment flow and reduce wait times.
• Take and record vital signs and collect medical history.
• Administer medications and injections under Provider supervision (as allowed).
• Serve as primary contact for patients with appointment questions and reminders.
• Maintain accurate scheduling logs and patient records; ensure HIPAA compliance.

Skills

Organizational skills

Communication skills

HIPAA compliance

Pharmacology knowledge

Education

High school diploma or equivalent

Associates degree preferred

Tools

EHR systems

Scheduling systems

Job description

JOIN OUR TEAM AS AN OUTPAITENT MEDICAL ASSISTANT!Monday-Friday 8am-4:30pm (1 evening shift per week 12pm-8:30pm)Your Work Matters How will you make a difference?We are excited to announce the opening of the Medical Assistant (IOP) at Hendricks Behavioral Hospital. This role supports scheduling and care coordination for initial psychiatric evaluations and medication management follow-up appointments within the Outpatient Department. This role serves as a liaison between patients and providers for appointment-related questions, ensures timely confirmations and reminders, and provides direct support for administration tasks delegated by the Outpatient Provider, Administrative Support and Director of Outpatient. The MA will help improve clinical workflow, increase medication management visit capacity, and enhance patient care coordination.Your Experience Matters What we’re looking for:Education: High school diploma or equivalent required. Associates degree preferred.Experience: Preferably two or more years’ experience in an intensive outpatient program in an acute psychiatric setting. A minimum of two (2) years’ experience in a psychiatric hospital setting including customer contact.PRIMARY RESPONSIBILITIESScheduling and CoordinationSchedule initial psychiatric evaluations and medication management follow-up appointments for the Outpatient Department.Coordinate with providers and administrative staff to optimize appointment flow and reduce patient wait times.Send and confirm appointment reminders and communicate scheduling changes to patients and providers.Clinical DutiesTake and record vital signs (blood pressure, pulse, temperature, height, weight).Interview patients and document medical history.Collect and document lab specimens (breathalyzer, UDS)Administer and process GeneSight testingAdminister medications and LAI/injections under Provider supervision.Patient Communication and LiaisonServe as a primary point of contact for patients with appointment-related questions, including medication refills or concerns.Provide clear information to patients about appointment details, expected wait times, and required preparations.Assist with other tasks such as FMLA paperwork, patient and patient family follow up coordinationCare Coordination and DocumentationMaintain accurate scheduling logs, connections log updates, and patient records related to appointments.Communicate with the Clinical team about scheduling needs, patient flow, and any barriers to timely care.Ensure compliance with HIPAA and organizational privacy standards in all patient interactions and documentation.Assist with intake paperwork related to patient’s physical health, patient check-in, and other administrative duties as needed to support clinical operations.Entering Admission and Discharge orders on behalf of the providerAssist with providing patients with documentation related to discharge instructionsAssist patients in finding aftercare/external medical providers as needed, such as dietician, PCP, dentist, etc.Collaborate with Outpatient Department staff to improve processes and efficiency.SkillsStrong organizational and multitasking abilities with attention to detail.Excellent communication and interpersonal skills; ability to interact with patients, families, and clinical staff professionally.Proficiency with electronic health records (EHR) and scheduling systems; basic computer skills for documentation and communication.Ability to handle sensitive information with confidentiality and comply with HIPAA.Basic understanding of pharmacology related to psychiatric medicationsYour Care Matters What we provide for our team:401(k) + matchingHealth insurance100% company-paid life insurance coverage up to 2x your annual salaryVision insuranceDental insurance100% company-paid long-term disability insurancePaid time offPaid HolidaysCafeteria on siteEmployee engagement eventsEmployee assistance programEmployee recognition programFree parkingWhat sets us apart:Career & training development opportunitiesDynamic and inclusive work environmentEngaged management team dedicated to your successA guiding mission and set of values that serve as both our northstar and yours, anchoring our collective purpose and aspirationsDisclaimer: Select benefits are available to full-time positions only. Benefits are subject to change at the discretion of Hendricks Behavioral Hospital (HBH).Compensation:This is a full-time role, and the expected compensation range is $24.00 to $29.00 hourly. We are eager to engage with all qualified candidates, and we will consider their experience and skill level during the selection process. Join us as our Medical Assistant - IOP!Get to know us Outstanding Care, Compassionate People, Unparalleled ServiceWelcome to Hendricks Behavioral Hospital (HBH), a distinguished behavioral health facility in Indiana, dedicated to providing personalized care and support for individuals facing mental health and chemical dependency challenges. Our comprehensive range of inpatient and outpatient services is designed to cater to the unique needs of each patient, ensuring they receive the highest quality of care.At HBH, we are deeply committed to creating a safe and supportive environment for our patients and are proud of our team of talented professionals who call HBH their home. We believe in the power of community collaboration and strive to make a positive impact on the lives of those we serve.Join us at Hendricks Behavioral Hospital in providing exceptional care and be part of a transformative healthcare experience.To learn more, please visit our website: https://www.hendricksbehavioralhospital.com/TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.Individuals Maintaining Positive Attitude and Commitment To Service____________________________________________________________At Hendricks Behavioral Hospital, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.