Medical Assistant - Outpatient

Hendricks Behavioral Hospital; Plainfield (IN); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

401(k) + matching

Health insurance

Life insurance (company-paid)

Vision insurance

Dental insurance

Long-term disability (company-paid)

Paid time off

Paid Holidays

Cafeteria on site

Employee engagement events

Employee assistance program

Employee recognition program

Free parking

Job summary

Hendricks Behavioral Hospital in Indiana is seeking an Outpatient Medical Assistant (IOP) to support scheduling and care coordination for initial psychiatric evaluations and follow-up visits. You will liaise between patients and providers, ensuring timely confirmations and reminders, while assisting with administration tasks across the Outpatient team.

The role emphasizes HIPAA-compliant documentation, accurate scheduling logs, and collaboration with clinical staff to improve patient flow and

Qualifications

• Education: High school diploma or equivalent required; an Associate's degree is preferred.
• Experience: 2+ years in an intensive outpatient program in an acute psychiatric setting; minimum 2 years in a psychiatric hospital setting with patient contact.

Responsibilities

• Schedule initial psychiatric evaluations and medication management follow-up appointments for the Outpatient Department.
• Coordinate with providers and staff to optimize appointment flow and reduce patient wait times.
• Send and confirm appointment reminders and communicate scheduling changes to patients and providers.
• Take and record vital signs and document medical history.

Skills

Organizational skills

Communication skills

EHR/Scheduling proficiency

HIPAA confidentiality

Pharmacology knowledge (psychiatric)

Education

High school diploma

Associates degree preferred

Tools

EHR systems

Job description

JOIN OUR TEAM AS AN OUTPAITENT MEDICAL ASSISTANT!

Monday-Friday 8am-4:30pm (1 evening shift per week 12pm-8:30pm)

Your Work Matters

How will you make a difference?

We are excited to announce the opening of the Medical Assistant (IOP) at Hendricks Behavioral Hospital. This role supports scheduling and care coordination for initial psychiatric evaluations and medication management follow-up appointments within the Outpatient Department. This role serves as a liaison between patients and providers for appointment-related questions, ensures timely confirmations and reminders, and provides direct support for administration tasks delegated by the Outpatient Provider, Administrative Support and Director of Outpatient. The MA will help improve clinical workflow, increase medication management visit capacity, and enhance patient care coordination.

Your Experience Matters What We’re Looking For

Education: High school diploma or equivalent required. Associates degree preferred.

Experience: Preferably two or more years’ experience in an intensive outpatient program in an acute psychiatric setting. A minimum of two (2) years’ experience in a psychiatric hospital setting including customer contact.

Primary Responsibilities

• Scheduling and Coordination
  • Schedule initial psychiatric evaluations and medication management follow-up appointments for the Outpatient Department.
  • Coordinate with providers and administrative staff to optimize appointment flow and reduce patient wait times.
  • Send and confirm appointment reminders and communicate scheduling changes to patients and providers.
• Clinical Duties
  • Take and record vital signs (blood pressure, pulse, temperature, height, weight).
  • Interview patients and document medical history.
  • Collect and document lab specimens (breathalyzer, UDS)
  • Administer and process GeneSight testing
  • Administer medications and LAI/injections under Provider supervision.
• Patient Communication and Liaison
  • Serve as a primary point of contact for patients with appointment-related questions, including medication refills or concerns.
  • Provide clear information to patients about appointment details, expected wait times, and required preparations.
  • Assist with other tasks such as FMLA paperwork, patient and patient family follow up coordination
• Care Coordination and Documentation
  • Maintain accurate scheduling logs, connections log updates, and patient records related to appointments.
  • Communicate with the Clinical team about scheduling needs, patient flow, and any barriers to timely care.
  • Ensure compliance with HIPAA and organizational privacy standards in all patient interactions and documentation.
  • Assist with intake paperwork related to patient’s physical health, patient check-in, and other administrative duties as needed to support clinical operations.
  • Entering Admission and Discharge orders on behalf of the provider
  • Assist with providing patients with documentation related to discharge instructions
  • Assist patients in finding aftercare/external medical providers as needed, such as dietician, PCP, dentist, etc.
  • Collaborate with Outpatient Department staff to improve processes and efficiency.

Skills

• Strong organizational and multitasking abilities with attention to detail.
• Excellent communication and interpersonal skills; ability to interact with patients, families, and clinical staff professionally.
• Proficiency with electronic health records (EHR) and scheduling systems; basic computer skills for documentation and communication.
• Ability to handle sensitive information with confidentiality and comply with HIPAA.
• Basic understanding of pharmacology related to psychiatric medications

Your Care Matters What We Provide For Our Team

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long-term disability insurance
• Paid time off
• Paid Holidays
• Cafeteria on site
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

What Sets Us Apart

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our northstar and yours, anchoring our collective purpose and aspirations

Disclaimer: Select benefits are available to full-time positions only. Benefits are subject to change at the discretion of Hendricks Behavioral Hospital (HBH).

Compensation

This is a full-time role, and the expected compensation range is $24.00 to $29.00 hourly. We are eager to engage with all qualified candidates, and we will consider their experience and skill level during the selection process. Join us as our Medical Assistant - IOP!

About HBH

Get to know us Outstanding Care, Compassionate People, Unparalleled Service

Welcome to Hendricks Behavioral Hospital (HBH), a distinguished behavioral health facility in Indiana, dedicated to providing personalized care and support for individuals facing mental health and chemical dependency challenges. Our comprehensive range of inpatient and outpatient services is designed to cater to the unique needs of each patient, ensuring they receive the highest quality of care.

At HBH, we are deeply committed to creating a safe and supportive environment for our patients and are proud of our team of talented professionals who call HBH their home. We believe in the power of community collaboration and strive to make a positive impact on the lives of those we serve.

Join us at Hendricks Behavioral Hospital in providing exceptional care and be part of a transformative healthcare experience.

To learn more, please visit our website: https://www.hendricksbehavioralhospital.com/

TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.

Individuals Maintaining Positive Attitude and Commitment To Service

At Hendricks Behavioral Hospital, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.