Medical Assistant NY

Engage Partners Inc.; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Engage Partners Inc. seeks a dedicated Care Coordination Specialist in the NYC area to support patients enrolled in chronic care programs.

This role focuses on patient outreach, enrollment, and care team support, delivering high-quality, compliant services in partnership with RNs and other clinical staff. The ideal candidate has an active Medical Assistant certification or LPN license, 1+ year of clinical experience, strong communication skills, and the ability to work remotely in a high-touch,

Qualifications

• Active Medical Assistant certification or LPN license in the U.S.
• 1+ year of experience working in a clinical, community health, or primary care setting.
• Experience with EHR and patient engagement platforms.
• Familiarity with care coordination, chronic care management, or remote monitoring.

Responsibilities

• Conduct patient outreach, intake, and enrollment into care management services.
• Non-clinical or semi-clinical check-ins to gather health updates and reinforce care plans.
• Support supervising RN with tracking patient progress and scheduling follow-ups.
• Document patient interactions in the care management platform and/or EHR for billing and compliance.
• Coordinate translation services when needed to support language access.
• Follow scripted workflows and participate in team huddles and trainings.

Skills

Bilingual Spanish

Strong communication

Education

Medical Assistant Certification or LPN License

Job description

YOU MUST LIVE AND BE CERTIFIED IN NYC AREA ONLY NY NY NY NY

SPECIALITIES A PLUS++++++ CARDIOLOGY, OBESITY, HYPERTENSION, KIDNEY ISSUES, DIABETES

To support patients enrolled in chronic care programs. This role focuses on

patient outreach, follow-up, and care team support, helping to deliver high-quality, compliant services in partnership with RNs and other clinical staff

.

This is a high-touch, relationship-driven role ideal for those passionate about engaging underserved patients, coordinating care remotely, and improving health outcomes—one call at a time

.Key Responsibilities

• Patient Engagement & Support Perform intake and support to enrolled patients to explain program benefits and enroll them into the appropriate care management service

.Conduct non-clinical or semi-clinical check-ins to gather health updates, reinforce care plans, and support patient understanding

• .Build rapport and trust, using clear and simple language across diverse and often underserved population
• .Screen for social determinants of health (SDOH) and coordinate follow-up as needed
• Care Coordination & Team Collaboration Support supervising RN in tracking patient progress, scheduling follow-ups, and managing communication
• .Document patient interactions and time spent in the care management platform and/or EHR, ensuring accuracy for billing compliance
• .Monitor and escape patient concerns or abnormal readings (e.g., RPM data) to the RN or clinical team
• Support language access by coordinating translation services when needed
• .Operational Tasks Manage outreach lists and task queues for assigned patients
• Follow scripted workflows for enrollment and re-engagement
• Participate in team huddles, training sessions, and continuous improvement feedback loops

Qualifications

• Required Medical Assistant certification or LPN license (active and unrestricted in the U.S
• 1+ year of experience working in a clinical, community health, or primary care setting
• Passion for working with diverse, underserved populations
• .Strong phone and communication skills, with a patient-centered minds
• Comfortable using technology (EHRs, patient engagement platforms, video visits, etc
• Preferred Bilingual in Spanish
• Prior experience in care management, chronic care coordination, or remote monitoring
• Familiarity with Medicare/Medicaid patients and programs such as CCM, RPM, or TCM