Chronic Care Medical Assistant

Tellihealth; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

A healthcare technology company is seeking a Medical Assistant to provide virtual support to patients managing chronic conditions. This role involves patient outreach, education, and care coordination, ensuring that patients receive timely support. Successful candidates will have completed formal training as a Medical Assistant and possess excellent organizational and communication skills. Bilingual proficiency in Spanish and experience with Electronic Medical Records are preferred attributes for applicants. Join us to make high-quality remote care accessible.

Qualifications

• Completion of a formal training program as a Medical Assistant is required.
• Possession of MA certification along with needed clinical experience is accepted.
• Knowledge of HIPAA regulations and patient confidentiality is essential.

Responsibilities

• Provide virtual support to patients and engage them in care plans.
• Conduct patient outreach via phone calls and texts for monitoring and support.
• Educate patients on health monitoring and device usage.

Skills

Organizational skills

Time management skills

Problem solving skills

Bilingual proficiency (Spanish and English)

Education

Medical Assistant diploma, certificate, or Associate’s degree

Active Medical Assisting certification

Active Medical Insurance and Coding certification

Tools

Electronic Medical Record (EMR) systems

Job description

Company Overview:

Tellihealth is transforming how chronic care is delivered by combining powerful technology with compassionate, intelligent care. Our roots lie in the merger of two industry leaders, Accuhealth and Signallamp Health, bringing together best-in-class Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services under one unified vision.

While we've unified under the Tellihealth brand, we’ve retained the proven strengths of both legacy organizations. Today, our services continue under the names accuRPM and signalCCM—a reflection of the powerful, trusted programs our clients have relied on for years.

Through accuRPM and signalCCM, we empower providers to deliver proactive, remote support to patients managing chronic conditions. Our mission is to close the gaps in care by making high-quality, tech-enabled remote services accessible, efficient, and deeply human.

We\'re growing fast and looking for mission-driven team members who want to shape the future of connected care.

Position Overview:

This role provides virtual support to patients through health monitoring, education, and care coordination. The Medical Assistant engages individuals in their care plans, reviews health data, and communicates with clinical team members to ensure timely follow-up. Daily responsibilities include patient outreach through phone calls and texts, documentation, device support, and connecting patients to appropriate resources. The position also contributes to health promotion efforts and supports day-to-day operations that enhance the patient experience.

Responsibilities:

• Create a caring and positive experience for patients while addressing their healthcare needs
• Evaluate patients’ support systems and community resources
• Monitor and clear incoming vital sign readings according to protocol
• Educate patients within scope of practice on health monitoring, lifestyle tips and device usage
• Communicate with supervising nurses, physicians, and care team members about patient status according to escalation protocol
• Use motivational interviewing to engage patients in their care plans
• Facilitate referrals to community resources and healthcare providers
• Maintain accurate patient records and ensure confidentiality
• Conduct inbound and outbound calls, answer texts, onboard and troubleshoot devices, and assist with scheduling
• Facilitate disease prevention and health promotion activities
• Attend training sessions, staff meetings, and assist with data analysis.
• Other duties as assigned

Requirements:

• Completion of a formal training program as a Medical Assistant (diploma, certificate, or Associate’s degree from an accredited institution), required

OR

• Active Medical Assisting (MA) certification and active Medical Insurance and Coding (MIC) certification

OR

• Active MA certification and six months of clinical experience

• HIPAA compliant work space, required
• Minimum internet speed of 35 Mbps download and 10 Mbps upload, required
• Certified Medical Assistant (CMA) certification, preferred
• Bilingual proficiency in Spanish and English, preferred
• Familiarity with healthcare systems, insurance processes, and community resources, preferred
• Electronic Medical Record (EMR) experience, preferred
• Previous call center experience, preferred
• Demonstrates excellent organizational and time management skills
• Possesses outstanding problem solving skills
• Possesses superior time management skills with a proven ability to meet deadlines
• Knowledge of HIPAA regulations and a strong commitment to maintaining patient confidentiality
• Strong analytical and problem-solving skills
• Responds positively to change, showing willingness to learn new ways to accomplish tasks
• Adheres to high standards of personal and professional conduct
• Exemplifies Tellihealth\'s values: All IN, INtelligence, INnovation and INtegrity