Medical Assistant Lead Surgical Oncology

Corewell Health; Grand Rapids (MI); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated lead role to oversee operations in multiple departments, ensuring high-quality patient care and efficient resource management. This position involves daily problem-solving, employee relations, and maintaining optimal patient flow. The ideal candidate will have a strong background in medical assistance, excellent organizational skills, and a commitment to fostering a collaborative work environment. Join a forward-thinking organization that values employee well-being and offers a comprehensive benefits package aimed at supporting your financial and health goals.

Benefits

Comprehensive benefits package

On-demand pay program

Discounts directory

Optional identity theft protection

Retirement options with match savings

Qualifications

• 3 years of relevant experience in a healthcare setting required.
• Successful completion of a competency-based Medical Assistant training program.

Responsibilities

• Oversee daily operations of Surgical, Ortho, and Head and Neck Oncology departments.
• Manage employee schedules and resolve staffing issues.

Skills

Medical Assistant

Patient Flow Management

Employee Relations

Problem Solving

Resource Allocation

Education

High School Diploma or equivalent

Medical Assistant training program

Tools

EPIC

Job description

This lead role will be overseeing our three departments: Surgical, Ortho and Head and Neck Oncology.

Job Summary

Provides daily support with problem solving and resource allocation, clarifying root causes and driving cross functional problem solving in the team as a whole. Responsible for cost-effective utilization of employees and other resources while maintaining high standards of quality, service and satisfaction. Oversees and leads activities of non-licensed clinical staff.

Essential Functions

• Proficient in MDI and daily improvement; ensures employee conformance to standard work and daily lead metrics. Responsible for audits and collaborative reviews.
• Provides schedule management for ensuring patients see the right provider at the right time. Ensures patient flow is maintained.
• Prepares work schedules and expedites workflow. Assigns duties and examines work for exactness, neatness and conformance to policies and procedures. Supports business metrics for the practice.
• Assists practice leader with the monitoring of time, attendance records and payroll for staff. Notifies practice leader of any staffing shortages and/or needs. Assists with coverage of those shortages. Arranges coverage for sick call-ins, vacations, leaves and other time off.
• Performs first level employee relations to help resolve issues and maintain employee schedules. Maintains harmony among workers and resolves grievances with assistance of practice leader.

Qualifications

• Required High School Diploma or equivalent Or GED

• Successful completion of a competency-based Medical Assistant training program Required
• 3 years of relevant experience Experience working in a physician practice or healthcare setting Required
• Experience working as a medical assistant Required
• Experience using EPIC Required
• Experience as an EPIC SuperUser Preferred
• Experience in Kaizen Culture/Standard Work Preferred

• CRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing Upon Hire required Or
• CRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants Upon Hire required Or
• CRT-Medical Assistant, Certified (CCMA) - NHA National Healthcareer Association Upon Hire required Or
• CRT-Medical Assistant, Certified (NRCMA) - NAHP National Association for Health Professionals Upon Hire required Or
• CRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists Upon Hire required

• CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location: SITE - Lemmen-Holton Cancer Pavilion - 145 Michigan St - Grand Rapids

Department Name: Ear Nose & Throat - LHCP

Employment Type: Full time

Shift: Day (United States of America)

Weekly Scheduled Hours: 40

Hours of Work: Variable

Days Worked: Monday to Friday

Weekend Frequency: N/A