Medical Assistant, JSA

Alignment Healthcare; Orange (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming healthcare for seniors! As a Medical Assistant, you will play a crucial role in providing exceptional care through telehealth services. This position offers the opportunity to manage patient flow, perform vital tasks, and ensure excellent customer service. With a culture that fosters creativity and continuous learning, you will be part of a passionate team committed to making a difference. If you have experience in a medical setting and possess strong communication skills, this role is perfect for you!

Qualifications

• 3+ years of experience as a medical assistant in a physician office.
• Knowledge of Medicare and Medicaid benefits preferred.
• Bilingual skills in English/Spanish are a plus.

Responsibilities

• Manage patient flow and perform medical assistant duties competently.
• Complete patient intake and handle check-in functions within EMR.
• Assist with care coordination and address member concerns.

Skills

Medical terminology

Patient intake

Customer service

Bilingual (English/Spanish)

Telehealth experience

Education

High school diploma

Medical Assistant Certification

CPR/First Aid Certification

Tools

Microsoft Office

Doximity

Zoom

EMR (Athena)

Job description

Job Number: 6834
Workplace Type: Fully Remote (Remote - CA, California)

By leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships, and our serving heart culture, Alignment Health is revolutionizing health care for seniors! We have built a talented and passionate team committed to transforming health care for the seniors we serve. Ready to join us?

At Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. Our culture encourages employees at all levels to share their ideas and perspectives, fostering creativity and innovation. We also believe in continuous learning and growth, providing ample support for career development.

The Medical Assistant is responsible for performing all medical assistant duties competently and managing patient flow. Additional duties may include special projects, reports, administrative or compliance tasks as needed.

General Duties / Responsibilities:

1. Begin as telehealth (work from home / remote).
2. Complete patient intake, including vitals, phlebotomy, vaccine administration, medical history, medication collection, and use of EMR and other systems.
3. Handle patient check-in functions: eligibility verification, appointment scheduling, confirmation, and check-out within the EMR system.
4. Complete HEDIS and other clinical alerts per protocols, including management of home monitoring systems if applicable.
5. Provide excellent customer service, assisting with care coordination needs such as referrals and program enrollments.
6. Address member concerns, complaints, or coordination needs related to services at clinics, primary care offices, or with health plans.
7. Perform telephonic history-taking and pre-visit planning as needed.
8. Facilitate referrals and authorizations between members, Alignment, specialists, and primary care providers.
9. Perform other duties as assigned.

Minimum Requirements:

• Minimum 3 years of experience as a medical assistant, preferably in a physician office with managed care knowledge. Experience with internal medicine, Medicare, and Medicaid benefits is preferred. Knowledge of medical terminology is required.
• High school diploma required. Medical Assistant Certification preferred; LVN/LPN or higher nursing certifications accepted. If no MA certificate, at least 3 years of demonstrated medical back-office competencies are required. Current Driver’s License and CPR/First Aid Certification are required.
• Bi-lingual (English/Spanish) preferred; other languages such as Vietnamese or Chinese (Mandarin/Cantonese) are also a plus. Proficiency in Microsoft Office, Doximity, Zoom, and EMR (Athena) is required.

Essential Physical Functions:

• Regularly required to talk, hear, stand, walk, sit, and use hands and arms.
• Frequently lifts up to 10 pounds.
• May be required to travel to other clinic locations or patient homes.

Please note: All clinical positions are contingent upon successful engagement with Alignment Health’s COVID-19 Vaccination program (fully vaccinated or approved exception/deferral).

Alignment Health is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, age, veteran status, gender identity, or sexual orientation.

Beware of recruitment scams. Alignment Health will never ask for payment or personal financial information during the application process. Report scams to the Federal Trade Commission and verify legitimate communications by contacting [e-mail].