Medical Assistant – Front Desk & Patient Coordination

Metro ID Associates; METROPOLITAN INFECTIOUS DISEASE; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Metropolitan Infectious Disease in Houston, TX is seeking a Certified Medical Assistant to support front-desk operations and patient coordination, with clinical support as needed.

The ideal candidate has outpatient medical office experience, follows written procedures, and takes ownership of tasks to ensure patient registration, visit readiness, and timely communication of referrals and records.

Qualifications

• Working knowledge of patient registration, appointment scheduling, insurance verification, and referral workflows.

Responsibilities

• Patient Registration and Visit Case Management: Welcome patients, check-in/out, collect forms, and ensure complete demographics and insurance information.
• Scheduling, Insurance, and Referrals: Schedule visits, verify eligibility, track referrals and authorizations, communicate unresolved issues.
• Communication and Administrative Follow-Through: Monitor messages, route promptly, document actions, and maintain confidentiality.
• Clinical Cross-Coverage: Assist with rooming, vital signs, and prepare exam rooms within applicable training.
• Follow infection prevention procedures and escalate issues to clinical staff as needed.

Skills

Patient registration workflows

Appointment scheduling

Insurance verification

Communication skills

Tools

eClinicalWorks

AdvancedMD

PMD

Job description

Metropolitan Infectious Disease is a specialized medical practice that provides care mainly for infectious diseases, as well as wound care and hyperbaric medicine patients. Our outpatient team manages care for patients with complex medical conditions. We value respectful patient service, accurate documentation, reliable teamwork, and consistent follow-through.

About the Position

We are seeking a Certified Medical Assistant whose primary responsibilities will be front-desk operations and patient coordination, with clinical support as needed.

The ideal candidate has hands-on outpatient medical office experience, communicates clearly, follows written procedures, and takes ownership of assigned tasks through completion. Success in this role means patients are properly registered, required information is ready for the visit, and pending requests are tracked and communicated.

Primary Responsibilities

Patient Registration and Visit Case Management

• Welcome patients and assist with check-in, check-out, and required forms.
• Confirm patient identifiers, demographics, contact information, insurance information, referring practitioner, and primary care provider.
• Review intake and update forms for completeness before rooming; help patients address missing administrative information and notify clinical staff of unresolved clinical items.
• Obtain and correctly file referral documents, outside records, laboratory results, and other information needed for scheduled visits.
• Identify and accelerate duplicate or mismatched patient records.

Scheduling, Insurance, and Referrals

• Schedule new consultations, follow-up visits, and appointment changes according to practice guidelines.
• Verify insurance eligibility and benefits; check referral and authorization requirements and document findings.
• Track outstanding referrals, authorizations, and records requests; communicate unresolved issues before the appointment whenever possible.
• Coordinate with clinical staff and billing regarding scheduling or coverage questions.
• Escalate requests for overbooking or scheduling exceptions to the designated team member.

Communication and Administrative Follow-Through

• Monitor assigned telephone messages, office email, electronic fax, and electronic medical record queues.
• Route messages accurately and promptly, following practice procedures for urgent concerns.
• Document actions taken, track pending items, and provide clear handoffs when another team member must follow up.
• Communicate respectfully with patients, caregivers, referring offices, insurers, and coworkers.
• Protect patient confidentiality and follow practice procedures for records access and workstation security.
• Follow written policies, participate in training, and apply feedback consistently.

Clinical Cross-Coverage

• Assist with rooming, vital signs, examination room preparation, and turnover as assigned.
• Support practitioners with patient preparation and procedures within training, assigned duties, and practice protocols.
• Follow infection prevention procedures and promptly communicate patient concerns to clinical staff.

REQUIRED QUALIFICATIONS

• CURRENT MEDICAL ASSISTANT CERTIFICATION. CANDIDATES WITHOUT CERTIFICATION MAY BE CONSIDERED IF THEY DEMONSTRATE EQUIVALENT CLINICAL EXPERIENCE AND KNOWLEDGE.
• WORKING KNOWLEDGE OF PATIENT REGISTRATION, APPOINTMENT SCHEDULING, INSURANCE VERIFICATION, AND REFERRAL WORKFLOWS.
• STRONG ATTENTION TO DETAIL, WITH THE ABILITY TO MANAGE INTERRUPTIONS WHILE TRACKING AND COMPLETING PENDING TASKS.
• CLEAR, PROFESSIONAL COMMUNICATION AND A COMMITMENT TO PROVIDING RESPECTFUL, PATIENT-CENTERED SERVICE TO PATIENTS, COLLEAGUES, AND HEALTHCARE PROFESSIONALS WITH DIVERSE NEEDS.

PREFERRED EXPERIENCE

• EXPERIENCE IN AN OUTPATIENT PHYSICIAN OFFICE, INCLUDING FRONT-DESK RESPONSIBILITIES.
• EXPERIENCE USING ECLINICALWORKS, ADVANCEDMD, OR PMD.
• EXPERIENCE IN A SPECIALTY PRACTICE, PARTICULARLY INFECTIOUS DISEASE OR WOUND CARE.
• EXPERIENCE OBTAINING INSURANCE AUTHORIZATIONS, COORDINATING OUTSIDE MEDICAL CARE, INCLUDING REFERRALS, IMAGING ORDERS, PROCEDURE SCHEDULING, AND PAYER FOLLOW-UP.
• EXPERIENCE PROPERLY OBTAINING AND HANDLING MEDICAL RECORDS.