Medical Assistant (Float)

GoHealth Urgent Care; Indian Trail (NC); On-site; USD 54,443,000 - 69,486,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with employer match

EAP and wellness resources

Generous PTO

Monthly incentive pay

Career growth opportunities

Job summary

Novant Health–GoHealth Urgent Care is seeking a Medical Assistant Float to support providers in delivering high-quality urgent care services. The role includes patient intake, clinical procedures, front desk operations, and ensuring a smooth patient flow for a safe, efficient, and positive experience.

Minimum 1 year MA experience required; BLS certification required at hire; strong computer and communication skills, with a focus on accuracy and teamwork.

Qualifications

• High School Diploma or equivalent required.
• Graduate of a Medical Assisting Program preferred.
• Minimum of 1 year of Medical Assistant experience required.

Responsibilities

• Register patients and collect paperwork, insurance information, and eligibility verification.
• Process co-pays and schedule appointments.
• Coordinate referrals to specialists as directed.
• Prepare patients for examination and document medical history.
• Measure and record vital signs (BP, temp, pulse, height, weight).
• Perform point-of-care testing and communicate results to providers.
• Draw and prepare blood specimens for laboratory analysis.
• Prepare and stock exam rooms; monitor supplies and inventory.
• Maintain accurate medical records and documentation.
• Answer phones and maintain a welcoming reception area.

Skills

Patient care

Verbal communication

Attention to detail

Teamwork

Typing speed

Computer literacy

Education

High School Diploma or equivalent

Medical assisting program

Tools

Microsoft Word

Microsoft Excel

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing! We’re committed to bringing passion and customer focus to the business.

Medical Assistant Float

Novant Health–GoHealth Urgent Care

Pay Range

$19.00 – $24.25 per hour

About Us

Novant Health, one of the nation’s leading healthcare providers, and GoHealth Urgent Care, a consumer‑centric, on‑demand care company, have partnered to operate urgent care centers across North Carolina.

At Novant Health–GoHealth Urgent Care, we put patients first by providing:

• An effortless and compassionate patient experience
• A welcoming, team‑oriented culture of care
• Seamless integration with leading health systems and the communities we serve

We invite you to be part of our growing team.

Why Join Us

We Offer a Competitive And Comprehensive Benefits Package, Including

• Medical, Dental, and Vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP) and wellness resources, with a strong emphasis on mental health
• Generous Paid Time Off (PTO)
• Monthly incentive pay based on performance metrics
• Career growth and advancement opportunities

Position Summary

The Medical Assistant supports providers in delivering high‑quality urgent care services. This role assists with patient intake, clinical procedures, front desk operations, and overall patient flow to ensure a safe, efficient, and positive experience for every patient.

Essential Functions

• Register patients and collect required paperwork, insurance information, and eligibility verification
• Process co‑pays and schedule appointments
• Coordinate referrals to specialists as directed
• Prepare patients for examination by confirming visit details, obtaining medical history, and documenting information in the medical record
• Measure and record vital signs, including blood pressure, temperature, pulse, height, and weight
• Perform point‑of‑care testing (e.g., flu, strep, urinalysis, EKG, pregnancy testing) and communicate results to providers
• Draw and prepare blood specimens for laboratory analysis
• Prepare and stock exam rooms; monitor supplies and inventory
• Maintain accurate medical records, including scanning and documentation
• Answer phones, manage correspondence, and maintain a welcoming reception area
• Conduct patient follow‑up courtesy calls
• Perform opening and closing duties, including cash handling, end‑of‑day reconciliation, and securing the facility
• Perform daily equipment checks, quality control, calibration, troubleshooting, and submit repair requests as needed
• Adhere to all clinical, safety, and organizational policies
• Perform other duties as assigned

Education

• High School Diploma or equivalent — Required
• Graduate of a Medical Assisting Program — Preferred

Work Experience

• Minimum of 1 year of Medical Assistant experience — Required
• Front desk or patient registration experience — Preferred

Licensure & Certifications

• Basic Life Support (BLS) — Required at time of hire
  • Must be obtained through the American Red Cross (ARC) or American Heart Association (AHA)

Medical Assistant Certification Requirements

• CCMA – Certified Clinical Medical Assistant (NHA)
• CMA – Certified Medical Assistant (AAMA or CHP)
• RMA – Registered Medical Assistant (AMT, AAH, or ARMA)
• NCMA – National Certified Medical Assistant (NCCT)
• NRCMA – Nationally Registered Certified Medical Assistant (NAHP)

Certification Alternatives

Candidates may qualify in lieu of a certification by meeting both of the following:

• 3+ years of Medical Assistant experience
• 1+ year of experience in a Hospital, Emergency Department, or Urgent Care setting

Note: Candidates hired without an approved MA certification must obtain one within 6 months of their start date to remain eligible for continued employment in a Medical Assistant role.

Alternative Credentials (Accepted at Time of Hire)

• Graduate of an Accredited School of Nursing (LPN or RN)
• EMT or Paramedic (NREMT)
• Certified Nursing Assistant (CNA)

Additional Requirements

• CPOE (Computerized Provider Order Entry) certification — must be obtained within two (2) weeks of start date

Knowledge, Skills & Abilities

• Proficiency in core Medical Assistant clinical duties
• Strong computer skills with efficient typing ability
• Working knowledge of Microsoft Word and Excel
• Strong attention to detail and organizational skills
• Ability to work independently and collaboratively in a team environment
• Excellent written and verbal communication skills
• Demonstrated commitment to fairness, respect, and cultural sensitivity in patient care

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