Medical Assistant (Float)

Novant Health-GoHealth Urgent Care, LLC; Charlotte (NC); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with employer match

Employee Assistance Program (EAP) and/

Wellness resources, with focus on well

Generous PTO

Monthly incentive pay

Job summary

Novant Health–GoHealth Urgent Care is seeking a Medical Assistant Float to support providers across our urgent care centers in North Carolina. You will assist with patient intake, clinical procedures, front desk operations, and patient flow to ensure a safe, efficient, and positive experience for every patient.

The role requires a minimum of 1 year Medical Assistant experience, a High School diploma or equivalent, BLS certification, and MA certification options if needed.

Qualifications

• High School Diploma or equivalent required.
• Graduate of a Medical Assisting Program preferred.
• Minimum 1 year Medical Assistant experience required.
• BLS certification required at time of hire.
• Certification options available if needed.

Responsibilities

• Register patients and collect paperwork and insurance information.
• Process co-pays and schedule appointments.
• Coordinate referrals to specialists as directed.
• Prepare patients for examination including medical history.
• Measure vital signs (BP, temp, pulse, height, weight).
• Perform point‑of‑care testing and communicate results.
• Draw and prepare blood specimens for lab analysis.
• Prepare and stock exam rooms and manage supplies.
• Maintain accurate medical records and documentation.
• Answer phones and maintain reception area.
• Conduct patient follow‑up courtesy calls.
• Open/close duties including cash handling and security.
• Perform daily equipment checks and report issues.
• Adhere to clinical, safety and organizational policies.

Skills

Clinical MA duties

Computer skills

MS Word/Excel

Attention to detail

Team orientation

Communication skills

Cultural sensitivity

Education

High School diploma

Medical Assisting program

Tools

MS Word

MS Excel

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

Medical Assistant Float Novant Health–GoHealth Urgent Care

Pay Range: $19.00 – $24.25 per hour

About Us

Novant Health, one of the nation’s leading healthcare providers, and GoHealth Urgent Care, a consumer‑centric, on‑demand care company, have partnered to operate urgent care centers across North Carolina. At Novant Health–GoHealth Urgent Care, we put patients first by providing:

• An effortless and compassionate patient experience
• A welcoming, team‑oriented culture of care
• Seamless integration with leading health systems and the communities we serve

Why Join Us

We offer a competitive and comprehensive benefits package, including:

• Medical, Dental, and Vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP) and wellness resources, with a strong emphasis on mental health
• Generous Paid Time Off (PTO)
• Monthly incentive pay based on performance metrics
• Career growth and advancement opportunities

Position Summary

The Medical Assistant supports providers in delivering high‑quality urgent care services. This role assists with patient intake, clinical procedures, front desk operations, and overall patient flow to ensure a safe, efficient, and positive experience for every patient.

Essential Functions

• Register patients and collect required paperwork, insurance information, and eligibility verification
• Process co‑pays and schedule appointments
• Coordinate referrals to specialists as directed
• Prepare patients for examination by confirming visit details, obtaining medical history, and documenting information in the medical record
• Measure and record vital signs, including blood pressure, temperature, pulse, height, and weight
• Perform point‑of‑care testing (e.g., flu, strep, urinalysis, EKG, pregnancy testing) and communicate results to providers
• Draw and prepare blood specimens for laboratory analysis
• Prepare and stock exam rooms; monitor supplies and inventory
• Maintain accurate medical records, including scanning and documentation
• Answer phones, manage correspondence, and maintain a welcoming reception area
• Conduct patient follow‑up courtesy calls
• Perform opening and closing duties, including cash handling, end‑of‑day reconciliation, and securing the facility
• Perform daily equipment checks, quality control, calibration, troubleshooting, and submit repair requests as needed
• Adhere to all clinical, safety, and organizational policies
• Perform other duties as assigned

Education

• High School Diploma or equivalent — Required
• Graduate of a Medical Assisting Program — Preferred

Work Experience

• Minimum of 1 year of Medical Assistant experience — Required
• Front desk or patient registration experience — Preferred

Licensure & Certifications

Basic Life Support (BLS) — Required at time of hire, must be obtained through the American Red Cross (ARC) or American Heart Association (AHA) Medical Assistant Certification.

Medical Assistant Certification Requirements

For candidates with less than three (3) years of Medical Assistant experience, one of the following certifications is required:

• CCMA – Certified Clinical Medical Assistant (NHA)
• CMA – Certified Medical Assistant (AAMA or CHP)
• RMA – Registered Medical Assistant (AMT, AAH, or ARMA)
• NCMA – National Certified Medical Assistant (NCCT)
• NRCMA – Nationally Registered Certified Medical Assistant (NAHP)

Certification Alternatives

Experience‑Based Pathway: Candidates may qualify in lieu of a certification by meeting both of the following:

• 3+ years of Medical Assistant experience
• 1+ year of experience in a Hospital, Emergency Department, or Urgent Care setting

Note: Candidates hired without an approved MA certification must obtain one within 6 months of their start date to remain eligible for continued employment in a Medical Assistant role.

Alternative Credentials (Accepted at Time of Hire)

• Graduate of an Accredited School of Nursing (LPN or RN)
• EMT or Paramedic (NREMT)
• Certified Nursing Assistant (CNA)

Additional Requirements

• CPOE (Computerized Provider Order Entry) certification — must be obtained within two (2) weeks of start date

Knowledge, Skills & Abilities

• Proficiency in core Medical Assistant clinical duties
• Strong computer skills with efficient typing ability
• Working knowledge of Microsoft Word and Excel
• Strong attention to detail and organizational skills
• Ability to work independently and collaboratively in a team environment
• Excellent written and verbal communication skills
• Demonstrated commitment to fairness, respect, and cultural sensitivity in patient care

If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us! When our customers enter our award‑winning centers, they find a welcoming and comfortable environment, state‑of‑the‑art technology and caring team members that help start the healing process immediately. We offer effortless on‑demand care, 365 days a year in over 250+ centers nationwide. We partner with prominent and progressive health systems to support our communities across the entire continuum of care. These are the unparalleled experiences we strive for and how our team goes above and beyond for you.