Medical Assistant (Float)

GoHealth Urgent Care; Matthews (NC); On-site; USD 54,443,000 - 69,486,000; Full time

Job summary

Novant Health–GoHealth Urgent Care in North Carolina is seeking a Medical Assistant Float to support providers across multiple urgent care locations, ensuring smooth patient flow and high-quality care.

The role involves intake, clinical procedures, front desk duties, vital signs, specimen collection, and coordination with specialists, with competitive pay and benefits.

Qualifications

• High School Diploma or equivalent required.
• Preferred graduate of a Medical Assisting Program.
• Basic Life Support (BLS) certification required at time of hire (ARC or AHA).

Responsibilities

• Register patients and collect required paperwork, insurance information, and eligibility verification
• Process co-pays and schedule appointments
• Coordinate referrals to specialists as directed
• Prepare patients for examination by obtaining medical history and documenting in the medical record
• Measure vital signs and perform point-of-care testing (flu, strep, urinalysis, EKG, pregnancy)
• Draw and prepare blood specimens for laboratory analysis
• Maintain medical records and daily operations (front desk, cash handling, etc.)
• Adhere to clinical, safety, and organizational policies

Skills

Medical assisting duties

Patient intake

Clinical procedures

Front desk / registration

Communication skills

Detail-oriented

Team player

Education

High School Diploma or equivalent

Graduate of Medical Assisting Program

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Medical Assistant Float

Novant Health–GoHealth Urgent Care

Pay Range: $19.00 – $24.25 per hour

Locations: Float between these locations:

Mt Island, Midtown, Berewick, Steele Creek

About Us

Novant Health, one of the nation’s leading healthcare providers, and GoHealth Urgent Care, a consumer‑centric, on‑demand care company, have partnered to operate urgent care centers across North Carolina.

At Novant Health–GoHealth Urgent Care, we put patients first by providing:

• An effortless and compassionate patient experience
• A welcoming, team‑oriented culture of care
• Seamless integration with leading health systems and the communities we serve

We invite you to be part of our growing team.

Why Join Us

We offer a competitive and comprehensive benefits package, including:

• Medical, Dental, and Vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP) and wellness resources, with a strong emphasis on mental health
• Generous Paid Time Off (PTO)
• Monthly incentive pay based on performance metrics
• Career growth and advancement opportunities

Position Summary

The Medical Assistant supports providers in delivering high‑quality urgent care services. This role assists with patient intake, clinical procedures, front desk operations, and overall patient flow to ensure a safe, efficient, and positive experience for every patient.

Essential Functions

• Register patients and collect required paperwork, insurance information, and eligibility verification
• Process co‑pays and schedule appointments
• Coordinate referrals to specialists as directed
• Prepare patients for examination by confirming visit details, obtaining medical history, and documenting information in the medical record
• Measure and record vital signs, including blood pressure, temperature, pulse, height, and weight
• Perform point‑of‑care testing (e.g., flu, strep, urinalysis, EKG, pregnancy testing) and communicate results to providers
• Draw and prepare blood specimens for laboratory analysis
• Prepare and stock exam rooms; monitor supplies and inventory
• Maintain accurate medical records, including scanning and documentation
• Answer phones, manage correspondence, and maintain a welcoming reception area
• Conduct patient follow‑up courtesy calls
• Perform opening and closing duties, including cash handling, end‑of‑day reconciliation, and securing the facility
• Perform daily equipment checks, quality control, calibration, troubleshooting, and submit repair requests as needed
• Adhere to all clinical, safety, and organizational policies
• Perform other duties as assigned

Education

• High School Diploma or equivalent — Required
• Graduate of a Medical Assisting Program — Preferred

Work Experience

• Minimum of 1 year of Medical Assistant experience — Required
• Front desk or patient registration experience — Preferred

Licensure & Certifications

• Basic Life Support (BLS) — Required at time of hire
  • Must be obtained through the American Red Cross (ARC) or American Heart Association (AHA)

Medical Assistant Certification Requirements

For candidates with less than three (3) years of Medical Assistant experience, one of the following certifications is required:

• CCMA – Certified Clinical Medical Assistant (NHA)
• CMA – Certified Medical Assistant (AAMA or CHP)
• RMA – Registered Medical Assistant (AMT, AAH, or ARMA)
• NCMA – National Certified Medical Assistant (NCCT)
• NRCMA – Nationally Registered Certified Medical Assistant (NAHP)

Certification Alternatives

Experience‑Based Pathway

Candidates may qualify in lieu of a certification by meeting both of the following:

• 3+ years of Medical Assistant experience
• 1+ year of experience in a Hospital, Emergency Department, or Urgent Care setting

Note: Candidates hired without an approved MA certification must obtain one within 6 months of their start date to remain eligible for continued employment in a Medical Assistant role.

Alternative Credentials (Accepted at Time of Hire)

• Graduate of an Accredited School of Nursing (LPN or RN)
• EMT or Paramedic (NREMT)
• Certified Nursing Assistant (CNA)

Additional Requirements

• CPOE (Computerized Provider Order Entry) certification — must be obtained within two (2) weeks of start date

Knowledge, Skills & Abilities

• Proficiency in core Medical Assistant clinical duties
• Strong computer skills with efficient typing ability
• Working knowledge of Microsoft Word and Excel
• Strong attention to detail and organizational skills
• Ability to work independently and collaboratively in a team environment
• Excellent written and verbal communication skills
• Demonstrated commitment to fairness, respect, and cultural sensitivity in patient care