Medical Assistant (Float)

GoHealth Urgent Care; Charlotte, Northern (NC, KY); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Employee Assistance Program (EAP) and

Wellness resources

Generous PTO

Monthly incentive pay

Career growth opportunities

Job summary

Novant Health–GoHealth Urgent Care in Charlotte, NC is seeking a Medical Assistant Float to support urgent care providers across centers. You will handle patient intake, clinical procedures, and front desk operations to ensure smooth patient flow.

Requirements include a high school diploma or MA program, BLS, and at least 1 year MA experience; certification options are acceptable. We offer competitive hourly pay and benefits aligned with this role.

Qualifications

• 1 year of Medical Assistant experience required
• Front desk or patient registration experience preferred
• BLS certification required at time of hire

Responsibilities

• Register patients and collect paperwork and insurance information
• Process co-pays and schedule appointments
• Assist with vital signs and point-of-care testing
• Draw and prepare blood specimens for laboratory analysis
• Maintain accurate medical records and documentation
• Answer phones and manage reception area
• Open/close duties including cash handling and end-of-day reconciliation

Skills

Medical assistant clinical duties

Typing proficiency

Microsoft Word

Microsoft Excel

Attention to detail

Organization skills

Independent and team work

Written and verbal communication

Cultural sensitivity

Education

High School Diploma or equivalent

Graduate of Medical Assisting Program

Job description

# **Medical Assistant Float****Novant Health–GoHealth Urgent Care****Pay Range:** $19.00 – $24.25 per hour ## About Us**Novant Health**, one of the nation’s leading healthcare providers, and **GoHealth Urgent Care**, a consumer‐centric, on‐demand care company, have partnered to operate urgent care centers across North Carolina. At **Novant Health–GoHealth Urgent Care**, we put patients first by providing:* An effortless and compassionate patient experience* A welcoming, team‐oriented culture of care* Seamless integration with leading health systems and the communities we serve **We invite you to be part of our growing team.**## Why Join UsWe offer a competitive and comprehensive benefits package, including:* Medical, Dental, and Vision insurance* 401(k) with employer match* Employee Assistance Program (EAP) and wellness resources, with a strong emphasis on mental health* Generous Paid Time Off (PTO)* Monthly incentive pay based on performance metrics* Career growth and advancement opportunities## ## Position SummaryThe **Medical Assistant** supports providers in delivering high‐quality urgent care services. This role assists with patient intake, clinical procedures, front desk operations, and overall patient flow to ensure a safe, efficient, and positive experience for every patient.## Essential Functions* Register patients and collect required paperwork, insurance information, and eligibility verification* Process co‐pays and schedule appointments* Coordinate referrals to specialists as directed* Prepare patients for examination by confirming visit details, obtaining medical history, and documenting information in the medical record* Measure and record vital signs, including blood pressure, temperature, pulse, height, and weight* Perform point‐of‐care testing (e.g., flu, strep, urinalysis, EKG, pregnancy testing) and communicate results to providers* Draw and prepare blood specimens for laboratory analysis* Prepare and stock exam rooms; monitor supplies and inventory* Maintain accurate medical records, including scanning and documentation* Answer phones, manage correspondence, and maintain a welcoming reception area* Conduct patient follow‐up courtesy calls* Perform opening and closing duties, including cash handling, end‐of‐day reconciliation, and securing the facility* Perform daily equipment checks, quality control, calibration, troubleshooting, and submit repair requests as needed* Adhere to all clinical, safety, and organizational policies* Perform other duties as assigned## ## Education* High School Diploma or equivalent — **Required*** Graduate of a Medical Assisting Program — **Preferred**## ## Work Experience* Minimum of **1 year** of Medical Assistant experience — **Required*** Front desk or patient registration experience — **Preferred**## ## Licensure & Certifications* **Basic Life Support (BLS)** — Required at time of hire + Must be obtained through the American Red Cross (ARC) or American Heart Association (AHA)### ### Medical Assistant Certification RequirementsFor candidates with less than **three (3) years** of Medical Assistant experience, one of the following certifications is required:* CCMA – Certified Clinical Medical Assistant (NHA)* CMA – Certified Medical Assistant (AAMA or CHP)* RMA – Registered Medical Assistant (AMT, AAH, or ARMA)* NCMA – National Certified Medical Assistant (NCCT)* NRCMA – Nationally Registered Certified Medical Assistant (NAHP)## ## Certification Alternatives### Experience‐Based PathwayCandidates may qualify in lieu of a certification by meeting **both** of the following:* **3+ years** of Medical Assistant experience* **1+ year** of experience in a Hospital, Emergency Department, or Urgent Care setting **Note:** Candidates hired without an approved MA certification must obtain one within **6 months** of their start date to remain eligible for continued employment in a Medical Assistant role.## ## Alternative Credentials (Accepted at Time of Hire)* Graduate of an Accredited School of Nursing (LPN or RN)* EMT or Paramedic (NREMT)* Certified Nursing Assistant (CNA)## ## Additional Requirements* CPOE (Computerized Provider Order Entry) certification — must be obtained within **two (2) weeks** of start date## ## Knowledge, Skills & Abilities* Proficiency in core Medical Assistant clinical duties* Strong computer skills with efficient typing ability* Working knowledge of Microsoft Word and Excel* Strong attention to detail and organizational skills* Ability to work independently and collaboratively in a team environment* Excellent written and verbal communication skills* Demonstrated commitment to fairness, respect, and cultural sensitivity in patient care