Medical Assistant – Desk / Clerical

Southwoods Health; Boardman Township (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Southwoods Health is seeking a professional and detail-oriented Desk/Clerical Medical Assistant to bridge administrative coordination with clinical preparation. You will manage scheduling, communications, and EMRs, ensuring clinical spaces are ready for patient care.

Responsibilities include prepping EMG rooms, sanitizing areas, updating patient records, and coordinating follow-up appointments, while maintaining smooth patient flow and clear communication with the clinical team.

Qualifications

• BLS certification through the American Heart Association is required.
• Graduate of an accredited Medical Assistant program or current certification/registration in good standing.
• 1+ year of hands-on Medical Assistant duties in a physician office setting.

Responsibilities

• Prepare, maintain, and restock EMG exam rooms and equipment; assist patient positioning.
• Sanitize and disinfect clinical areas and equipment per infection prevention standards.
• Retrieve, prepare, and update patient records and reports in the EMR system.
• Handle patient messages and calls; facilitate communication between patients and providers.
• Assist with scheduling follow-up appointments, tests, and referrals.
• Monitor provider schedules to maintain efficient patient flow and communicate delays or concerns.

Education

Graduate of an accredited Medical Assistant program

Certification or registration from an accredited association

1+ years of MA in physician office

Job description

Southwoods Health is seeking a professional and detail-oriented Desk/Clerical Medical Assistant. This unique role blends administrative coordination with clinical preparation, serving as a vital link between our patients and the clinical team. You will manage scheduling, communications, and electronic medical records while ensuring our specialized clinical spaces are fully prepared for patient care.

Key Responsibilities

• Clinical Readiness: Prepare, maintain, and restock EMG examination rooms and equipment; assist with patient positioning and comfort during testing.
• Sanitization & Safety: Clean and disinfect clinical areas and equipment in strict accordance with infection prevention and safety standards.
• Information Management: Accurately retrieve, prepare, and update patient records, diagnostic reports, and external medical history within the Electronic Medical Record (EMR) system.
• Patient & Team Communication: Handle patient messages, manage incoming phone calls, and facilitate clear communication between patients and providers.
• Care Coordination: Assist with scheduling follow-up appointments, testing, and outbound referrals.
• Flow Optimization: Monitor provider schedules to maintain efficient patient flow, proactively communicating delays or patient concerns to the clinical team.

Job Requirements & Qualifications

• Certification: Current Basic Life Support (BLS) Certification through the American Heart Association (AHA) required.
• Education & Experience (Must meet at least one of the following criteria):
  • Graduate of an accredited Medical Assistant program.
  • Current certification or registration from an accredited association (must be maintained throughout employment).
  • 1+ years of direct, hands-on training performing Medical Assistant duties in a physician office setting.

Schedule & Environment

• Hours: Monday – Friday, 7:30 AM – 4:00 PM (Variable based on clinical needs).
• Status: Full-time.

At Southwoods, it's not just about the treatment, but how you're treated. #SWH www.southwoodshealth.com