Medical Assistant Coordinator - Family Medicine

University of Maryland Faculty Physicians Incorporated; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Assistant to enhance patient care coordination. In this role, you'll manage patient calls, handle prescription inquiries, and work alongside operations and nursing staff to ensure seamless communication. Your expertise in medical assistance, combined with strong customer service skills, will be vital in addressing patient needs effectively. You'll also play a key role in conducting patient screenings and maintaining essential logs for preventative care. If you're passionate about making a difference in patient experiences and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Requires Medical Assistant certification and related medical office experience.
• Strong customer service and data entry skills are essential.

Responsibilities

• Manage patient calls and improve call coordination within the practice.
• Conduct patient screenings and assist with care coordination.

Skills

Customer Service Skills

Data Entry Skills

Medical Terminology

PC Proficiency

Knowledge of GE, EPIC or Similar Systems

Compassion and Empathy

Basic Accounting Principles

Education

High School Diploma or GED

Medical Assistant Certification

Completion of Accredited Medical Assistant Program

CPR Certification

Tools

EPIC

CRISP

Job description

This position is designed to manage patient calls that do not result in scheduled appointments. These calls may include requests for prescription refills, inquiries about the practice or providers, form-related questions, and other concerns best handled by someone within the practice. Additionally, this role will improve coordination and routing of calls within the practice, working closely with operations and nursing staff for immediate resolution.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED) preferred
• Medical Assistant certification required
• Completion of an accredited Medical Assistant Program
• Two to three years related medical office experience
• Ability to perform all medical assisting responsibilities under state and faculty guidelines
• General understanding and application of basic accounting principles
• PC proficiency
• Strong customer service skills
• Accurate data entry skills
• Current knowledge of payer requirements for referrals and pre-authorization
• Knowledge of GE, EPIC or similar computerized billing system
• Medical terminology preferred
• CPR certification is required

ESSENTIAL JOB FUNCTIONS

1. Performs ED/IP admissions and discharge follow-up; views EPIC and CRISP medical records to assist in the creation of care plans for patients.
2. Conducts Social Determinant of Health Patient Screenings.
3. Assists with care coordination of Medicare beneficiaries.
4. Maintains logs of patients that have received preventative care including, but not limited to: colonoscopies, diabetic eye exams, and mammograms during the calendar year.
5. Provides post injection and diabetic patient education.
6. Identifies patients for IPPE, AWV, and SAWV and posts to providers' schedules weekly.
7. Exhibits compassion and empathy for all patients and families at all times.
8. Utilizes the electronic system appropriately and accurately to perform required duties.